SurveyMonkey announced it is uniting its CX Solutions under the banner of the GetFeedback Suite to accelerate its CX strategy. SurveyMonkey provides easy-to-deploy, cost-efficient CX solutions that help organizations using Salesforce CRM to set up CX programs within days, not months, and accelerate speed to insight. Continue reading SurveyMonkey Accelerates Position in Customer Experience Market →

Gladly, the company that makes customer service Radically Personal, introduced Payments for messaging channels. Crate and Barrel, the national home furnishings retailer, is the first Gladly customer to leverage Payments to generate revenue from the call centre, closing over $100,000 in new chat revenue within the first week. Continue reading Gladly Launches Payments to Turn Contact Centres into Revenue Centres and Provide Radically Personal Customer Service →

Financial institutions can engage consumers in new ways with a just-launched conversational banking capability from Fiserv, a leading global provider of financial services technology solutions. This solution speaks to the way people want to interact today, relying on natural language to enable a range of digital banking experiences. Continue reading Financial Institutions Can Connect with Consumers via Conversational Banking Capability from Fiserv →