SurveyMonkey announced it is uniting its CX Solutions under the banner of the GetFeedback Suite to accelerate its CX strategy. SurveyMonkey provides easy-to-deploy, cost-efficient CX solutions that help organizations using Salesforce CRM to set up CX programs within days, not months, and accelerate speed to insight. Continue reading SurveyMonkey Accelerates Position in Customer Experience Market
Daily Archives: June 2, 2020
Fonolo and 3itee Partner to Offer a Cost-Effective Call-Back Solution
Fonolo, the cloud-based call-back solution pioneer, announced that it has partnered with prominent IT service reseller 3itee to bring its innovative cloud-based software to contact centres across the United Kingdom. Continue reading Fonolo and 3itee Partner to Offer a Cost-Effective Call-Back Solution
Gladly Launches Payments to Turn Contact Centres into Revenue Centres and Provide Radically Personal Customer Service
Gladly, the company that makes customer service Radically Personal, introduced Payments for messaging channels. Crate and Barrel, the national home furnishings retailer, is the first Gladly customer to leverage Payments to generate revenue from the call centre, closing over $100,000 in new chat revenue within the first week. Continue reading Gladly Launches Payments to Turn Contact Centres into Revenue Centres and Provide Radically Personal Customer Service
Financial Institutions Can Connect with Consumers via Conversational Banking Capability from Fiserv
Financial institutions can engage consumers in new ways with a just-launched conversational banking capability from Fiserv, a leading global provider of financial services technology solutions. This solution speaks to the way people want to interact today, relying on natural language to enable a range of digital banking experiences. Continue reading Financial Institutions Can Connect with Consumers via Conversational Banking Capability from Fiserv
USA: CNBC and SurveyMonkey Release Latest Workforce Survey
CNBC, First in Business Worldwide, and SurveyMonkey, a leading global survey software company, announced the results of their latest Workforce Survey. Continue reading USA: CNBC and SurveyMonkey Release Latest Workforce Survey
Bright Pattern Contact Center Chosen by Level
Bright Pattern, a leading provider of AI-powered cloud contact centre software, announced that it was chosen by an innovative start up in the smart home security industry, Level, to provide the company with an omnichannel platform for customer support. Continue reading Bright Pattern Contact Center Chosen by Level