Astute is announcing the release of Email Virtual Assistant, or EVA, a new automated customer service tool that processes inbound emails and writes highly accurate responses, drastically reducing the time and cost associated with customer email management. Continue reading Astute Introduces Email Virtual Assistant, EVA, to Automate Customer Service Emails
Daily Archives: June 18, 2020
Nationwide and IBM Train Virtual Agent to Help Provide Timely Support to Members
Britain’s biggest building society is using its virtual agent, based on IBM Watson Assistant, to answer questions about mortgage support for those impacted by coronavirus. Continue reading Nationwide and IBM Train Virtual Agent to Help Provide Timely Support to Members
UK workers claim to be more productive at home
Productivity has increased due to the current lockdown situation, according to UK workers. The majority (56%) of workers who don’t usually work from home feel more productive than in the office. Continue reading UK workers claim to be more productive at home
Xelion offers payment integration with Encoded
Xelion UK, the multi-award winning cloud telephony provider, can now provide integration with the Encoded Agent Assisted payment solution. Xelion users can integrate Encoded technology to securely take payments from their customers. Continue reading Xelion offers payment integration with Encoded
Verizon enhances customer experiences using artificial intelligence
Verizon customers in search of support may soon find a more natural and streamlined digital experience; what they won’t see behind this experience is the conversational artificial intelligence (AI) that can help customer care agents respond to customer queries, as well as assist consumers directly. Continue reading Verizon enhances customer experiences using artificial intelligence
Leading US health insurance company selects eGain to modernize member service
eGain announced that a leading US health insurer selected its award-winning eGain AI Knowledge solution. Continue reading Leading US health insurance company selects eGain to modernize member service
Clarabridge Named a Leader in AI-Based Text Analytics Platforms (People Focused) Report
Clarabridge, has been named as a Leader in The Forrester Wave™: AI-Based Text Analytics Platforms (People Focused), Q2 2020. This comes just months after Clarabridge’s recognition by Forrester as a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020. Continue reading Clarabridge Named a Leader in AI-Based Text Analytics Platforms (People Focused) Report