Nuvias UC, the Unified Communications Practice of the Nuvias Group, a leading, high-value, solutions-led EMEA Distributor, announces its European partnership with Zoom Video Communications and its appointment to Master Agent for Zoom. Continue reading Nuvias announces Zoom partnership in Europe
Faced with social distancing requirements and extreme hold times caused by the COVID-19 pandemic, brands worldwide have quickly shifted resources and accelerated plans to connect with their customers through messaging, and consumers are responding. LivePerson, a global leader in conversational solutions, is powering these experiences for financial services, retail, telco, travel, and other businesses as well as state and local governments. Continue reading Consumer hold times evaporate as LivePerson sees massive shift from phones to messaging in the COVID era
Managing your contact centre capacity while adjusting to increased home working and customer demand is a balancing act. Scheduling techniques such as the Puzzel optimal net staffing approach and using cloud workforce management solutions can tip the scales in your favour. Continue reading Contact Centre scheduling efficiency: time to try something new?
LivePerson, a global leader in conversational solutions, announced it has joined Google’s partner program to help brands launch on Business Messages, which lets customers initiate messaging conversations with businesses directly from Google Search and Maps. Continue reading LivePerson integrates with Google’s Business Messages to help brands connect with customers directly from Google Search and Maps
ufirst, an Italy-based innovative digital platform available via mobile app which offers a cloud queue management solution, chose Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, to power the development of its messaging features for the ufirst platform. Continue reading ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities following COVID-19
HSBC Bank USA, N.A., (HSBC), part of the HSBC Group, announced the launch of its Apple Business Chat channel, providing customers a secure, seamless way to message directly with HSBC’s customer service centre via the Messages app on all Apple devices, without the need to download an additional program. Continue reading HSBC Bank Launches Apple Business Chat to Help Customers Seamlessly Handle Banking Needs