Noble Conversations Analytics Insight Helps Contact Centres Manage Quality and Improve the Customer Experience

Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the newest addition to its business intelligence toolset with Noble Conversations Analytics Insight 2.0. Speech Analytics helps companies improve service and performance to result in more targeted customer experience. Continue reading Noble Conversations Analytics Insight Helps Contact Centres Manage Quality and Improve the Customer Experience

Multinational BPO ContactPoint 360 Expands Global Footprint With New Campus in Athens, Greece

ContactPoint 360 announced the opening of a new state-of-the-art Customer Experience Center and Technology Solutions facility, including a 500-seat contact centre and CX technology lab in Athens. The new campus will deliver end-to-end CX technology solutions to the European marketplace and provide omnichannel contact centre services. Continue reading Multinational BPO ContactPoint 360 Expands Global Footprint With New Campus in Athens, Greece

Former Google, Microsoft Marketing Executive Joyce Kim Joins Genesys as CMO

Genesys® has appointed proven technology marketing executive, Joyce Kim, to the company’s leadership team as chief marketing officer (CMO). She succeeds Merijn te Booij, who now serves as general manager (GM) for the company’s new business unit, Employee Engagement Solutions. Continue reading Former Google, Microsoft Marketing Executive Joyce Kim Joins Genesys as CMO

Talkdesk Enables TaskUs to Move Global Operations to Work From Home

Talkdesk® announced TaskUs leverages cloud flexibility from Talkdesk to enable thousands of teammates to work from home. TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, artificial intelligence (AI) operations and content security services that power the world’s most innovative companies. Continue reading Talkdesk Enables TaskUs to Move Global Operations to Work From Home