Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the newest addition to its business intelligence toolset with Noble Conversations Analytics Insight 2.0. Speech Analytics helps companies improve service and performance to result in more targeted customer experience. Continue reading Noble Conversations Analytics Insight Helps Contact Centres Manage Quality and Improve the Customer Experience
Daily Archives: June 24, 2020
Conn3ct acquires ICR Speech Solutions & Services
Conn3ct, a leading global communications partner, announces that it has acquired ICR Speech Solutions & Services Limited, a highly specialised speech application development company in interactive voice response (IVR) and next generation speech bot technology. Continue reading Conn3ct acquires ICR Speech Solutions & Services
Multinational BPO ContactPoint 360 Expands Global Footprint With New Campus in Athens, Greece
ContactPoint 360 announced the opening of a new state-of-the-art Customer Experience Center and Technology Solutions facility, including a 500-seat contact centre and CX technology lab in Athens. The new campus will deliver end-to-end CX technology solutions to the European marketplace and provide omnichannel contact centre services. Continue reading Multinational BPO ContactPoint 360 Expands Global Footprint With New Campus in Athens, Greece
Evolve IP Launches the Work Anywhere Office™
Evolve IP, today announced the general availability of the Work Anywhere Office™ enabling employees to work anywhere, anytime, on any connected device. Continue reading Evolve IP Launches the Work Anywhere Office™
Former Google, Microsoft Marketing Executive Joyce Kim Joins Genesys as CMO
Genesys® has appointed proven technology marketing executive, Joyce Kim, to the company’s leadership team as chief marketing officer (CMO). She succeeds Merijn te Booij, who now serves as general manager (GM) for the company’s new business unit, Employee Engagement Solutions. Continue reading Former Google, Microsoft Marketing Executive Joyce Kim Joins Genesys as CMO
CloudEngage Acquires AnswerDash, Leader in AI powered Self-Service Support
CloudEngage, the world’s most intuitive web personalization platform, announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. Continue reading CloudEngage Acquires AnswerDash, Leader in AI powered Self-Service Support