Mitel®, a global leader in business communications, announced that its flagship private cloud solution, MiCloud Flex, is now available on Google Cloud in the United Kingdom, United States and France. Continue reading Mitel Enhances Wholesale Enterprise Communications and Collaboration Solution Through Partnership with Google Cloud
Daily Archives: June 4, 2020
Contact Centre Outsourcing – Time to take a closer look
Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing and how to avoid ice-cream shops only selling vanilla… Continue reading Contact Centre Outsourcing – Time to take a closer look
Five9 Launches Five9 Intelligent Virtual Assistant
Five9 announced the general availability of Five9 Virtual Assistant, a best-in-class Intelligent Virtual Assistant (IVA), powered by Inference, that leverages conversational-AI to automate manual tasks and answer common questions in the contact centre. Continue reading Five9 Launches Five9 Intelligent Virtual Assistant
Upstream Works Announces New Software for Richer Engagements and Ease of Administration
Upstream Works Software, an Omnichannel Contact Center solutions provider, announces Version 4.1 of its signature software, Upstream Works for Finesse (UWF). This release enables contact centres to streamline engagements for richer customer experiences while providing management with efficient tools for ease of administration. Continue reading Upstream Works Announces New Software for Richer Engagements and Ease of Administration
SANDSIV Announces Customer Intelligence Application, VOC CI
For years, SANDSIV’s pioneering sandsiv+ customer experience management (CXM) platform has helped companies understand their customers. Now it brings that understanding to the heart of business operations with VOC CI, the Customer Intelligence (CI) application available now as an add-on for sandsiv+. Continue reading SANDSIV Announces Customer Intelligence Application, VOC CI