New Study Finds Evolving Customer Expectations, Ineffective CX Toolsets Drive Adoption of Visual Engagement Technology

LogMeIn announced the results of a new global commissioned study conducted by Forrester Consulting that explores how businesses are leveraging visual engagement technology to create a more personal, trustworthy and secure customer experience (CX). Continue reading New Study Finds Evolving Customer Expectations, Ineffective CX Toolsets Drive Adoption of Visual Engagement Technology

ALE and Akio accelerate cloud contact centre transformation

Alcatel-Lucent Enterprise, the global leader in business communications and collaboration solutions, and Akio, a French software company specializing in customer services and contact centres, announced a technology and business partnership to offer an innovative converged solution for multi-channel customer relationship management in the cloud. Continue reading ALE and Akio accelerate cloud contact centre transformation

Tandem Bank Deploys Trusona To Offer Passwordless Strong Customer Authentication

Trusona, the pioneering leader in passwordless multi-factor authentication technology, announced that Tandem Bank has selected and deployed Trusona to provide PSD2-compliant, passwordless strong customer authentication (SCA) that enhances the user experience while securing users and their financial data across all channels. Continue reading Tandem Bank Deploys Trusona To Offer Passwordless Strong Customer Authentication

Mavenir’s Omnichannel Mobile Business Contact Solution Introduces Mobile Customer Service Experience Capabilities

Mavenir, the industry’s only end-to-end, cloud-native Network Software Provider and a leader in messaging and voice services, announced the introduction of advanced new features in Mobile Business Contact—its cloud-hosted, contact centre as-a-service (CCaaS) solution—to enhance the mobility of subject matter experts and customer service representatives. Continue reading Mavenir’s Omnichannel Mobile Business Contact Solution Introduces Mobile Customer Service Experience Capabilities