LogMeIn announced the results of a new global commissioned study conducted by Forrester Consulting that explores how businesses are leveraging visual engagement technology to create a more personal, trustworthy and secure customer experience (CX). Continue reading New Study Finds Evolving Customer Expectations, Ineffective CX Toolsets Drive Adoption of Visual Engagement Technology
Daily Archives: June 9, 2020
IMImobile signs partnership agreement with Communisis
IMImobile announced that it has signed a new partnership agreement with integrated business services company Communisis, An OSG Company. Communisis provides print and digital communications services to large enterprises such as banks, insurance providers and utilities. Continue reading IMImobile signs partnership agreement with Communisis
8×8 Launches Open Communications PlatformTM to Deliver and Scale Work-from-Anywhere Enterprise Communications
8×8 launched the 8×8 Open Communications PlatformTM, the industry’s most complete portfolio of work-from-anywhere enterprise communications. Continue reading 8×8 Launches Open Communications PlatformTM to Deliver and Scale Work-from-Anywhere Enterprise Communications
Europa Contact Centre Appoints Head of Sales to Drive Growth
Europa Contact Centre has made in its first major appointment since the business came into being last year. Continue reading Europa Contact Centre Appoints Head of Sales to Drive Growth
Improving Agent Experience is Essential for Improving Customer Satisfaction and Loyalty
NICE inContact announced the findings from its latest research study, detailing the experiences, opportunities, and challenges of contact centre agents who are a vital link to improving customer satisfaction and loyalty. Continue reading Improving Agent Experience is Essential for Improving Customer Satisfaction and Loyalty
Nuance AI Enables Organizations to Prioritize and Protect Seniors Using the Sound of Their Voice
Nuance® announced enhancements to its AI-enabled intelligent detection capabilities in Nuance Gatekeeper, the world’s most advanced biometrics solution for authenticating customers and enabling fraud detection. Continue reading Nuance AI Enables Organizations to Prioritize and Protect Seniors Using the Sound of Their Voice