New Study Finds Evolving Customer Expectations, Ineffective CX Toolsets Drive Adoption of Visual Engagement Technology

LogMeIn announced the results of a new global commissioned study conducted by Forrester Consulting that explores how businesses are leveraging visual engagement technology to create a more personal, trustworthy and secure customer experience (CX). Continue reading New Study Finds Evolving Customer Expectations, Ineffective CX Toolsets Drive Adoption of Visual Engagement Technology

ALE and Akio accelerate cloud contact centre transformation

Alcatel-Lucent Enterprise, the global leader in business communications and collaboration solutions, and Akio, a French software company specializing in customer services and contact centres, announced a technology and business partnership to offer an innovative converged solution for multi-channel customer relationship management in the cloud. Continue reading ALE and Akio accelerate cloud contact centre transformation