The Future of Live Engagement is Here as Vee24 Launches V11 Intelligent Conversational Experience

Vee24, the leader in intelligent, conversational, multi-experience solutions, announced the launch of its latest release, raising the bar for live online customer engagement. The release is currently live in production with more than 100 clients globally who are using the platform to allow sales, marketing, and service agents to collaborate with customers in ways that were not previously possible. Continue reading The Future of Live Engagement is Here as Vee24 Launches V11 Intelligent Conversational Experience

Cegid’s Customer Satisfaction Rises Nearly 10% Using Genesys Cloud

With hundreds of thousands of customers across 75 countries, Cegid is a leader in business management solutions for accounting, finance and tax, payroll and human resources, Enterprise Resource Planning (ERP) and retail. The company is the third ranked software as a service provider in France and has earned a reputation as an industry trailblazer for being one of first to adopt and integrate cloud technology into its solutions. Continue reading Cegid’s Customer Satisfaction Rises Nearly 10% Using Genesys Cloud

Automation Anywhere Advances Digital Workforce Platform to Make Businesses More Resilient

Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced new capabilities for its world’s leading digital workforce platform to make businesses more resilient. The announcement was made at the company’s Imagine Digital online conference – the industry’s largest gathering of RPA minds and experts. Continue reading Automation Anywhere Advances Digital Workforce Platform to Make Businesses More Resilient

AWS Is Preferred Cloud Provider for Genesys Cloud Customer Experience and Contact Center Platform

Amazon Web Services, Inc. (AWS), an Amazon.com company, announced that Genesys has selected AWS as the preferred cloud provider for Genesys Cloud, an all-in-one solution and leading public cloud contact centre platform. Organizations around the world use the platform to manage and improve customer relationships across any channel, including voice, text, web chat, and social. Continue reading AWS Is Preferred Cloud Provider for Genesys Cloud Customer Experience and Contact Center Platform

Survey Reveals Most Businesses Overestimated Their Digital Readiness to Adapt to the Pandemic

New research from Pegasystems reveals most business leaders overestimated the state of their digital transformation efforts – which hampered their ability to adapt to the pandemic. Nearly three quarters (74%) of business decision makers said the crisis exposed more gaps in their business operations and systems than they originally expected. Continue reading Survey Reveals Most Businesses Overestimated Their Digital Readiness to Adapt to the Pandemic