Capita announces it has been awarded a contract by Irish Water for the transformation and operation of its customer contact centre services. Continue reading Capita signs customer service contract with Irish Water
Daily Archives: June 16, 2020
TTEC Expands FedRAMP-Authorized Cloud Contact Centre Solution With Pending IL4 Status and Best-in-Class WFO, CRM, AI Integration
TTEC announced it has significantly strengthened its FedRAMP-authorized cloud contact centre solution to include best-in-class WFO, CRM and AI applications. Continue reading TTEC Expands FedRAMP-Authorized Cloud Contact Centre Solution With Pending IL4 Status and Best-in-Class WFO, CRM, AI Integration
3 winning strategies for effective employee engagement
As contact centres evolve as a result of COVID-19, Thomas Rødseth says now is a critical time to keep frontline staff safe and motivated… Continue reading 3 winning strategies for effective employee engagement
Outsourcing provider urges the public to help business bounce back by leaving positive reviews
According to research from Woven, a leading outsourcing provider, more than three-quarters (78%) of consumers trust online reviews when it comes to making a purchase. As UK businesses continue to manage the fallout from lockdown, customer service experts from Woven have revealed the significant impact that positive reviews could have in helping small businesses recover. Continue reading Outsourcing provider urges the public to help business bounce back by leaving positive reviews
Topbox Enterprise CX Analytics Unveils Alternative to NPS
Topbox, makers of enterprise customer experience analytics software, announced Brand Experience Score (BXS)™, a new customer experience management metric that provides executives with enterprise-level visibility into the performance of customer-impacting areas of their business. Continue reading Topbox Enterprise CX Analytics Unveils Alternative to NPS
New Verint Research Shows Which Banks Deliver on Customer Experience During Pandemic
Consumer banking behaviors have changed radically as a result of the COVID-19 pandemic. The findings of new research announced by Verint®, show which banks have maintained and even improved customer satisfaction during a time of market disruption. Continue reading New Verint Research Shows Which Banks Deliver on Customer Experience During Pandemic