Virgin Media is recruiting for 98 new positions based in its Sheffield contact centre as part of plans to create more UK based jobs. The roles, which range from sales advisors through to team managers, will support Virgin Media’s mobile sales teams and see the operator continue investing in its UK workforce. Continue reading Virgin Media creates nearly 100 customer contact centre jobs in Sheffield
Daily Archives: June 22, 2020
Placing Data Security at the Heart of Homeworking
At the core of any strong work-at-home offering is the ability to delivery seamless interactions in a manner that’s compliant with data protection norms. While no one is disputing that this is a tough task, consumers expect and deserve nothing less. Continue reading Placing Data Security at the Heart of Homeworking
Coop Sweden starts previewing Cooper – an Artificial Intelligence retail virtual assistant developed by EBI.AI
EBI.AI, an advanced Artificial Intelligence (AI) lab in the UK, has announced that Coop Sweden, one of the largest grocery retailers in the country, has successfully started to preview its virtual assistant, Cooper. Continue reading Coop Sweden starts previewing Cooper – an Artificial Intelligence retail virtual assistant developed by EBI.AI
Lifesize and Serenova Announce United Corporate Brand and New Executive Leaders
Lifesize®, a global innovator of immersive enterprise communication solutions, and Serenova, a leading contact centre-as-a-service (CCaaS) provider, announced they will operate under the Lifesize brand, effective immediately. Continue reading Lifesize and Serenova Announce United Corporate Brand and New Executive Leaders
‘Connecting Wales’ fast-track could ease coronavirus pressure on public sector
Vale of Glamorgan Council has written to every council chief and public sector body in Wales offering swift access to a new, shared, communications and contact centre service. It could enable thousands more staff to work from home while social distancing is required in the workplace, without services being affected. Continue reading ‘Connecting Wales’ fast-track could ease coronavirus pressure on public sector
Tata Communications & TeleWare collaborate on compliant mobile voice recording
Tata Communications, a digital ecosystem enabler, is working with TeleWare, a communications technology business, to offer TeleWare’s mobile voice and SMS recording as part of the Tata Communications MOVE™ mobility platform. Continue reading Tata Communications & TeleWare collaborate on compliant mobile voice recording