Virgin Media creates nearly 100 customer contact centre jobs in Sheffield

Virgin Media is recruiting for 98 new positions based in its Sheffield contact centre as part of plans to create more UK based jobs. The roles, which range from sales advisors through to team managers, will support Virgin Media’s mobile sales teams and see the operator continue investing in its UK workforce. Continue reading Virgin Media creates nearly 100 customer contact centre jobs in Sheffield

Coop Sweden starts previewing Cooper – an Artificial Intelligence retail virtual assistant developed by EBI.AI

EBI.AI, an advanced Artificial Intelligence (AI) lab in the UK, has announced that Coop Sweden, one of the largest grocery retailers in the country, has successfully started to preview its virtual assistant, Cooper. Continue reading Coop Sweden starts previewing Cooper – an Artificial Intelligence retail virtual assistant developed by EBI.AI

‘Connecting Wales’ fast-track could ease coronavirus pressure on public sector

Vale of Glamorgan Council has written to every council chief and public sector body in Wales offering swift access to a new, shared, communications and contact centre service. It could enable thousands more staff to work from home while social distancing is required in the workplace, without services being affected. Continue reading ‘Connecting Wales’ fast-track could ease coronavirus pressure on public sector