Global cloud communications software and solutions provider IMImobile announces that its healthcare division, Healthcare Communications, is sending out thousands of COVID-19 test results to Welsh residents via a new text messaging service. Continue reading IMImobile delivers bi-lingual COVID-19 test results to Welsh residents
Daily Archives: June 11, 2020
Jordan Kuwait Bank Adapts to New Normal with Citrix
Jordan Kuwait Bank (JKB) has implemented Citrix® Virtual Apps and Desktops across its 64 branches throughout Jordan and Cyprus, which has allowed it to remain operational and offer financial services to its SME and corporate customers to manage critical imports and continue trading seamlessly while the country is in lockdown. Continue reading Jordan Kuwait Bank Adapts to New Normal with Citrix
PTCL deploys Nokia software products to enhance customer experience and service
Pakistan Telecommunication Company Limited (PTCL) has deployed Nokia automation, analytics and machine learning software to enhance the customer experience and improve customer service accuracy and efficiency. Continue reading PTCL deploys Nokia software products to enhance customer experience and service
SANDSIV Adds New Survey Channel to its Next Generation CX Management Solution
Customer experience management pioneers SANDSIV announce a major upgrade to its flagship sandsiv+ platform. Messenger Channel replaces sandsiv+’s popular SMS Channel, adding support for multiple messaging platforms along with a host of other advances. Continue reading SANDSIV Adds New Survey Channel to its Next Generation CX Management Solution
Sitel Group’s High-Demand Work At Home Capabilities Spark Client Growth And Launch Of Global MAXhubs
Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announces that the strength of its Sitel at Home capabilities has sparked client growth, with an additional 2,500 positions announced within the Philippines market. Continue reading Sitel Group’s High-Demand Work At Home Capabilities Spark Client Growth And Launch Of Global MAXhubs
AWS and Slack Join Forces to Deliver the Future of the Enterprise Workplace
Amazon Web Services, Inc. (AWS), an Amazon.com company and Slack announced a new multi-year agreement to deliver solutions for enhanced enterprise workforce collaboration. Slack and AWS will strategically partner to help distributed development teams communicate and become more efficient and agile in managing their AWS resources from inside Slack. Continue reading AWS and Slack Join Forces to Deliver the Future of the Enterprise Workplace