Yext, the Search Experience Cloud company, and Three, one of the UK’s leading mobile networks, announced significant improvements to Three’s online customer experience since integrating Answers, Yext’s revolutionary site search product. Continue reading Three Dials Up Customer Experience with Yext Answers
Daily Archives: June 3, 2020
IPsoft Launches Amelia for Customer Care to Help Organizations Scale and Enhance Customer Service
IPsoft, the largest independent leader in enterprise AI, announced the launch of Amelia for Customer Care, a cloud-based Digital Employee that can help companies accelerate their first-touch customer interactions and time to resolution (TTR) rates. Continue reading IPsoft Launches Amelia for Customer Care to Help Organizations Scale and Enhance Customer Service
JPIMedia Achieves Better Campaign Outcomes With Genesys Cloud
JPIMedia helps people in the UK make informed lifestyle decisions using trusted newspapers, magazines and websites. Core to its business are multimedia campaigns and to ensure better outcomes, the organisation teamed up with Genesys, the global leader in cloud customer experience and contact centre solutions. Continue reading JPIMedia Achieves Better Campaign Outcomes With Genesys Cloud
Solvvy Introduces the Conversational Concierge, the Next-Gen Chatbot Platform that Delivers Brilliant Customer Experiences
Solvvy, the leader in conversational customer experience unveiled its “Conversational Concierge,” a Next-Gen Chatbot Platform with a beautifully redesigned experience that allows top brands to effortlessly deliver intelligent, personalized, on-brand support to customers across channels. Continue reading Solvvy Introduces the Conversational Concierge, the Next-Gen Chatbot Platform that Delivers Brilliant Customer Experiences
Research shows 74% of home-working contact centre agents have a better work-life balance
Employers and agents across the UK contact centre industry are already benefiting from the ‘new normal’ of home-based working, and the reasons why have been revealed in a study carried out by the UK Contact Centre Forum and sponsored by Content Guru, the leading cloud contact centre and customer engagement provider. Continue reading Research shows 74% of home-working contact centre agents have a better work-life balance
ZOOM International to Begin Doing Business As Elevēo
ZOOM International a worldwide leader in omni-channel compliance recording, workforce optimization (WFO), and revenue protection software for contact centres will begin doing business solely as elevēo beginning June 2nd, 2020. Continue reading ZOOM International to Begin Doing Business As Elevēo