IPsoft Launches Amelia for Customer Care to Help Organizations Scale and Enhance Customer Service

IPsoft, the largest independent leader in enterprise AI, announced the launch of Amelia for Customer Care, a cloud-based Digital Employee that can help companies accelerate their first-touch customer interactions and time to resolution (TTR) rates. Continue reading IPsoft Launches Amelia for Customer Care to Help Organizations Scale and Enhance Customer Service

JPIMedia Achieves Better Campaign Outcomes With Genesys Cloud

JPIMedia helps people in the UK make informed lifestyle decisions using trusted newspapers, magazines and websites. Core to its business are multimedia campaigns and to ensure better outcomes, the organisation teamed up with Genesys, the global leader in cloud customer experience and contact centre solutions. Continue reading JPIMedia Achieves Better Campaign Outcomes With Genesys Cloud

Solvvy Introduces the Conversational Concierge, the Next-Gen Chatbot Platform that Delivers Brilliant Customer Experiences

Solvvy, the leader in conversational customer experience unveiled its “Conversational Concierge,” a Next-Gen Chatbot Platform with a beautifully redesigned experience that allows top brands to effortlessly deliver intelligent, personalized, on-brand support to customers across channels. Continue reading Solvvy Introduces the Conversational Concierge, the Next-Gen Chatbot Platform that Delivers Brilliant Customer Experiences

Research shows 74% of home-working contact centre agents have a better work-life balance

Employers and agents across the UK contact centre industry are already benefiting from the ‘new normal’ of home-based working, and the reasons why have been revealed in a study carried out by the UK Contact Centre Forum and sponsored by Content Guru, the leading cloud contact centre and customer engagement provider. Continue reading Research shows 74% of home-working contact centre agents have a better work-life balance