Empirix Releases Industry’s First Self-Service, End-to-End Test Solution for Contact Centres and Enterprise Voice Networks

Empirix® Inc., the leader in test automation and network and service performance monitoring, assurance and analytics, announced the availability of new functionality in their Hammer Cloud Platform, making it the industry’s first self-service test automation solution capable of testing and monitoring the performance of the network, infrastructure and applications from a call’s point of origin to its endpoint. Continue reading Empirix Releases Industry’s First Self-Service, End-to-End Test Solution for Contact Centres and Enterprise Voice Networks

Windstream Enterprises Launches Live Chat Functionality for OfficeSuite UC Contact Center

Windstream Enterprise released a new web-based chat functionality for its proprietary OfficeSuite UC® Contact Center Services (CCS). This cloud-based solution empowers contact centres to handle a higher volume of customer interactions while maintaining intuitive management and agent control — all in a single portal. Continue reading Windstream Enterprises Launches Live Chat Functionality for OfficeSuite UC Contact Center

AT&T Selects Salesforce to Accelerate its Customer Experience Vision

AT&T and Salesforce announced a multi-year strategic agreement to deliver entirely new connected experiences for AT&T’s millions of customers. AT&T will deploy Salesforce Customer 360 to create a single view of every customer across every touchpoint—whether it happens in person at a storefront, over the phone, in a business setting or on any AT&T digital property. Continue reading AT&T Selects Salesforce to Accelerate its Customer Experience Vision