Vonage announced that longtime customer, The Trevor Project, has leveraged Vonage technology to transition to a full-time remote contact centre during the COVID-19 crisis, ensuring uninterrupted operations for its life-saving suicide prevention programs. Continue reading Vonage Powers Remote Suicide Prevention Programs for The Trevor Project
Daily Archives: June 17, 2020
Emarsys launches major updates in the summer release 2020
Emarsys announces a major update to its omnichannel customer engagement platform, with 26 new features driven by customer feedback and market insights. Continue reading Emarsys launches major updates in the summer release 2020
Coveo Named a Strong Performer in Journey Orchestration Platforms
Coveo announces that the Coveo Experience Intelligence Platform has been named a strong performer in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020 and received among the highest scores possible in the Market Presence category. Continue reading Coveo Named a Strong Performer in Journey Orchestration Platforms
Zoomin Named a “Cool Vendor” by Gartner
Zoomin, a leading provider of knowledge orchestration technology backed by Bessemer Venture Partners and Salesforce Ventures, announced it was named a Cool Vendor in Gartner’s 2020 Cool Vendors in CRM Customer Service & Support report. Continue reading Zoomin Named a “Cool Vendor” by Gartner