2020 has required brands to have a deeper understanding of customers’ individual circumstances and a heightened sense of empathy in their customer interactions. Real-time interaction management (RTIM) is a critical component in helping brands create personalized experiences across all points of interaction. Continue reading SAS named a Leader in real-time interaction management by independent research firm
Daily Archives: October 22, 2020
US Social Security Administration to Enhance Customer Experience with Avaya Communications Solutions
Avaya announced that its Avaya OneCloud portfolio of communications and collaboration solutions has been selected by the U.S. Social Security Administration (SSA) as part of the agency’s digital transformation initiative to modernize and transform their ability to rapidly respond to changing user needs at manageable cost. Continue reading US Social Security Administration to Enhance Customer Experience with Avaya Communications Solutions