VoiceFoundry, a TTEC Digital Company, announced that it is participating in the launch of Professional Services in AWS Marketplace by being one of the first to provide end-to-end customer experience as a service solutions (CXaaS). Continue reading VoiceFoundry, a TTEC Digital Company, Helps Support the Launch of Professional Services Offerings in AWS Marketplace
Monthly Archives: December 2020
HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier
Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and digital user experience solutions, announced that the Crown Commercial Services (CCS) has awarded the company approval to supply cloud and digital workforce solutions on the G-Cloud 12 Framework, including cloud and automation services to enable the cognitive contact centre. Continue reading HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier
Optimove and Dynamic Yield Announce Integration to Combine Multichannel Orchestration with Real-Time Personalization
Optimove, the Relationship Marketing Hub, and Dynamic Yield, the Experience Optimization Platform, announced a strategic integration that will allow brands to ensure each customer receives the optimal marketing treatment across channels. Continue reading Optimove and Dynamic Yield Announce Integration to Combine Multichannel Orchestration with Real-Time Personalization
Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty
Seven out of 10 customers demonstrate deeper loyalty to financial services and insurance companies that heavily invest in customer experience (CX), according to a new research study by Talkdesk®, the cloud contact centre for innovative enterprises. Continue reading Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty
Everstone to sell its customer experience platform ‘Everise’ to Brookfield
The Everstone Group (Everstone) announced that it has reached an agreement to sell Everise – an Everstone controlled entity founded in partnership with Sudhir Agarwal led Sunrise BPO (Sunrise) – to Brookfield Business Partners and its institutional partners (Brookfield) Agarwal, Founder & CEO, Everise will continue in his role. Continue reading Everstone to sell its customer experience platform ‘Everise’ to Brookfield
SugarCRM Brings Companies Cloud-Based Customer Experience (CX) Solutions on AWS
SugarCRM deepened its commitment to cloud-based customer experience as an Amazon Web Services (AWS) Advanced Technology Partner within the AWS Partner Network (APN). Continue reading SugarCRM Brings Companies Cloud-Based Customer Experience (CX) Solutions on AWS