8×8, a leading integrated cloud communications platform provider, announced that the Anaheim Ducks National Hockey League (NHL) team and Honda Center, one of the premier entertainment and sports venues in the country, have selected 8×8 as their official cloud communications provider. Continue reading Anaheim Ducks and Honda Center Select 8×8 Cloud Communications to Transform Employee and Fan Experience
Monthly Archives: January 2021
Atos launches Unify Office by RingCentral in US
Atos and RingCentral, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, announced the first release of Unify Office (UO) in the United States. Continue reading Atos launches Unify Office by RingCentral in US
Technology – key to coping with new ‘hybrid office realities’
The long-term success or otherwise of organisations across the UK could hinge on how those businesses adapt and invest in technology solutions to make the most of emerging “hybrid-office” culture and increased digital rather than face-to-face engagement with employees. Continue reading Technology – key to coping with new ‘hybrid office realities’
Capita launches solution to help serve customers better through real-time voice analytics
Capita announced the launch of its assisted customer conversations, a solution that adds value to clients’ customer experiences, by augmenting Capita customer service advisors’ conversations with real-time analytics and AI-driven support. Continue reading Capita launches solution to help serve customers better through real-time voice analytics
BBC Media Action Selects Qualtrics CoreXM
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that the BBC’s international development charity — BBC Media Action — will use Qualtrics CoreXM. Continue reading BBC Media Action Selects Qualtrics CoreXM
IBM Helps Audi UK Reimagine the Digital Customer Experience
IBM and Audi UK, one of the world’s leading premium automotive manufacturers, collaborated to redesign Audi’s website to deliver a far more engaging digital customer experience. During the course of 2020, Audi has seen a 59% increase in UK online sales inquiries despite an almost 30% industry decline in new UK car sales during the pandemic. Continue reading IBM Helps Audi UK Reimagine the Digital Customer Experience