Nuance launched an AI-powered patient engagement virtual assistant platform to transform voice and digital experiences across the patient journey. Continue reading Nuance Launches Omnichannel Patient Engagement Virtual Assistant Platform to Power Healthcare’s ‘Digital Front Door’
Monthly Archives: January 2021
Dialpad Offers 100% Uptime Service Level Agreement (SLA)
Dialpad, the leading cloud communications platform for AI-powered calling, conferencing and contact centres, announced a 100% uptime Service Level Agreement (SLA) for Dialpad Enterprise users. Continue reading Dialpad Offers 100% Uptime Service Level Agreement (SLA)
Glia Raises $78 Million in Series C Funding
Glia, a leading provider of Digital Customer Service, announced that it has raised $78 million in Series C funding, bringing Glia’s total fundraising to $107 million. This round was led by existing investor Insight Partners and Glia was advised in the transaction by Cooley LLP. Continue reading Glia Raises $78 Million in Series C Funding
RingCentral Acquires DeepAffects Conversational Intelligence Pioneer to Enable Smarter Video Meetings
RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced that it has acquired DeepAffects, a leading conversational intelligence pioneer that uses artificial intelligence (AI) to analyse business conversations and extract meaningful insights. Continue reading RingCentral Acquires DeepAffects Conversational Intelligence Pioneer to Enable Smarter Video Meetings
Stack8 Partners With RingCentral to Bring Unified Communications As-a-Service to Multinational Customers
Stack8, a leading North American provider of unified communications (UC) solutions, announced a new partnership with RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions. Continue reading Stack8 Partners With RingCentral to Bring Unified Communications As-a-Service to Multinational Customers
Playvox Hires Chief Product and Strategy Officer, SVP Global Sales, VP of Product Marketing, and VP of Finance
Playvox, the leading contact centre SaaS provider of agent optimization software for quality assurance, performance management, coaching, learning, voice of the customer, and motivation announced the addition of Kristyn Emenecker as chief product and strategy officer, Chuck Krogman as senior vice president of global sales, Jennifer Waite as vice president product marketing, and Ana McCloud as vice president of finance. Continue reading Playvox Hires Chief Product and Strategy Officer, SVP Global Sales, VP of Product Marketing, and VP of Finance