Playvox, the leading CRM-connected omnichannel contact center provider of agent optimization solutions, announced a $25 million funding round from Five Elms Capital and the acquisition of Agyle Time, a provider of cloud-native, digital-first workforce management (WFM) software for contact centres. Continue reading Playvox Caps Record-Breaking Year with Acquisition of Agyle Time Workforce Management and Additional $25 Million Funding Raise
Monthly Archives: January 2021
Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report
Calabrio, the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. Continue reading Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report
Citrix to Acquire Wrike, Delivering Modern Digital Workspace and Advancing Future of Work
Citrix announced that it has entered into a definitive agreement to acquire Wrike, a rapidly growing, recognized leader in the SaaS collaborative work management space, for $2.25 billion in cash. Continue reading Citrix to Acquire Wrike, Delivering Modern Digital Workspace and Advancing Future of Work
Severn Trent Adapts to Future of Work with Citrix®
As part of the UK’s critical national infrastructure, Severn Trent must always be on. So when the global pandemic hit, the water company quickly moved to keep things flowing. Continue reading Severn Trent Adapts to Future of Work with Citrix®
Red Box and Medallia Partner to Help Companies Understand the Impact of Every Customer Engagement Taking Place Across the Enterprise in Real-Time
Medallia, the global leader in experience management and engagement, announced a strategic integration with Red Box Conversa, a leading platform for voice capture. Continue reading Red Box and Medallia Partner to Help Companies Understand the Impact of Every Customer Engagement Taking Place Across the Enterprise in Real-Time
Frost & Sullivan Ranks Bright Pattern as One of the “Most Trusted Emerging Vendors in Europe” in the Latest Radar Report
Bright Pattern announced its placement as a top vendor in the latest Frost & Sullivan 2020 Europe Radar Report. Coming off of a record growth year for Bright Pattern with over 100% bookings growth, the company is being recognized in the report for its growth and innovation, and was one of 18 vendors selected out of over 150 vendors reviewed. Continue reading Frost & Sullivan Ranks Bright Pattern as One of the “Most Trusted Emerging Vendors in Europe” in the Latest Radar Report