Collecting fast customer feedback has become mission-critical when competing in what is a very new and different business world. The ability to empathize with customers and understand how their buying behaviours have changed has never been more important than it is today. Continue reading UserTesting Launches New Test Types and Interactive Visualization Capabilities to Bring Greater Customer Insight and Intuition to Businesses
Monthly Archives: January 2021
AudioCodes Launches SmartTAP 360⁰ Live Recording Solution as a Service for Microsoft Teams
AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, announced the addition of its recording solution, SmartTAP 360⁰ Live, to its AudioCodes Live portfolio as a managed service. Continue reading AudioCodes Launches SmartTAP 360⁰ Live Recording Solution as a Service for Microsoft Teams
Three UK to move into new central office in Reading
Three UK is set to move to a new central office building in Reading, which will combine its colleagues across Maidenhead and Reading for the first time. Continue reading Three UK to move into new central office in Reading
NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate Companywide
NICE announced the availability of new integrated capabilities between NICE inContact CXone and Teams which power company-wide collaboration for faster service, happier customers, and better business results. Continue reading NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate Companywide
Sprinklr and Twitter Deliver the 2021 Customer Care Report
Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, partnered with Twitter to publish the report, From AM to DM: Twitter customer care in a 24/7 world. Based on an analysis of nearly half a billion Tweets from the past year, the report identifies the best practices shared across industries for customer support on Twitter. Continue reading Sprinklr and Twitter Deliver the 2021 Customer Care Report
Uniphore Appoints Industry Veterans to Board of Directors to Accelerate Innovation and Global Expansion
Uniphore, an early leader in Conversational Service Automation (CSA), announced three new appointments to its board of directors – John Chambers, Andrea Ayers and Burt Podbere. Continue reading Uniphore Appoints Industry Veterans to Board of Directors to Accelerate Innovation and Global Expansion