Maintel, the cloud and managed services company, has revealed a rapid growth in the use of its cloud services – achieving a 31% increase in cloud contracted seats in 2020. Continue reading Maintel grows cloud services by nearly a third in 2020
Daily Archives: February 2, 2021
RingCentral Helps Developers Bring Video Meetings, Calls, and Transcription to Their Business Apps
RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, is announcing a range of new innovations designed to help developers bring improved communications capabilities to their business apps. Continue reading RingCentral Helps Developers Bring Video Meetings, Calls, and Transcription to Their Business Apps
Krucial Staffing selects Talkdesk CX Cloud to process up to one million calls per day
Talkdesk®, Inc., the cloud contact centre for innovative enterprises, announced Krucial Staffing selected Talkdesk CX Cloud™ to support its rapidly growing operations. Continue reading Krucial Staffing selects Talkdesk CX Cloud to process up to one million calls per day
3 out of 4 Telcos Still Rely on Stores and Call Centres for Revenues, Upstream Report Says
For over 70% of telecom operators, stores and call-centres are still the dominant distribution channels despite the unprecedented connectivity and e-transaction demand across the globe brought in by the Covid-19 pandemic. Continue reading 3 out of 4 Telcos Still Rely on Stores and Call Centres for Revenues, Upstream Report Says