Medallia, the global leader in customer and employee experience, announced it has been recognized as a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. This year’s report evaluated 12 service providers based on 33 criteria. Continue reading Medallia Named a Leader in Report for Customer Feedback Management Platforms →

Clarabridge, a leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, was named as a Leader in The Forrester WaveTM: Customer Feedback Management Platforms, Q2 2021 report. Continue reading Clarabridge Named A Leader in Customer Feedback Management Platforms Report →

Medallia, the global leader in customer and employee experience, announced Medallia for ServiceNow’s HR Service Delivery platform (HRSD) has received certification with ServiceNow and is available in the ServiceNow Store. Continue reading Medallia and ServiceNow Provide a More Comprehensive View of Employee Experience →

8×8, a leading integrated cloud communications platform, announced that the 8×8 integrated unified communications and contact centre product is the industry’s first cloud phone and customer engagement solution to support multinational enterprises operating in Mainland China. Continue reading 8×8 Delivers Industry-First Cloud Phone and Contact Centre Solution for Multinational Organisations in China →