Coveo, a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences, announced new features for the Coveo Relevance Cloud™. Continue reading Coveo’s New Smart Snippets Feature Makes Finding Relevant Answers Easier for Self-Service Customers →

Semafone®, the leading provider of data security and compliance solutions for call and contact centres, announced that it has secured a majority investment from Livingbridge, a mid-market private equity firm with a global presence. Continue reading Semafone Announces Majority Investment from Livingbridge →

Wonderflow, a leading Unified VoC Analytics platform, announced that it has raised $20 million in Series B Funding led by Toronto-based Klass Capital – a long term-oriented growth equity firm that invests in enterprise software businesses. Continue reading Unified VoC Analytics Platform Wonderflow Raises $20 Million in Series B Funding →

Clickatell, the leader in mobile communications and chat commerce, announced the launch of its Chat Desk and Chat Flow solutions delivering a superior customer experience through chat. Continue reading Clickatell Launches Combined Chat Desk and Chat Flow Solution to Transform CX in Contact Centers →

Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale, has announced it is the first translation partner to integrate into the Zendesk Agent Workspace. The new Unbabel Agent Workspace integration enables agents to communicate with customers in multiple languages instantly and seamlessly across Zendesk channels – all within a single interface. Continue reading Unbabel’s New Zendesk Agent Workspace Integration Empowers Agents to Instantly Become Multilingual →