Enreach, the fast-growing UCaaS and CCaaS group backed by investment company Waterland, welcomes the Danish sales, service and marketing solution provider HeroBase A/S – under the Enreach brand name. HeroBase was acquired by Enreach in September 2020, adding industry-leading contact centre and marketing automation capabilities to Enreach, and within nine months takes its next step to full integration by changing its name. Continue reading Herobase becomes Enreach Campaigns →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it has launched Vonage Contact Centre (VCC) for Service Cloud Voice, empowering customers to enhance the agent and customer experience with intelligent, omnichannel and global calling capabilities – all within Service Cloud Voice, powered by Vonage. Continue reading Vonage Contact Centre for Salesforce Service Cloud Voice Now Available on Salesforce AppExchange →

Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, officially announced that it will expand the market reach of its omnichannel CCM solution by launching the platform in the United Kingdom. Continue reading Doxim Announces Launch of Omnichannel CCM Solution in the UK →