TELUS International, a leading digital customer experience (DCX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced the launch of Intelligent Insights, a tool-agnostic platform to monitor and manage robotic process automation (RPA) solutions and bots. Continue reading TELUS International Announces the Launch of Intelligent Insights
Monthly Archives: July 2021
USA: LiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has released the second edition of its LiveVox Work from Home Report, entitled, “The Remote Tipping Point.” Continue reading USA: LiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits
New Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex
Five9, a leading provider of the intelligent cloud contact centre, announced the results of a survey conducted by the International Customer Management Institute (ICMI) exploring the current state and future of work in the contact centre. Continue reading New Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex
Emplifi Service Cloud Further Extends Email Automation and Social Messenger Capabilities
Emplifi, the leading unified customer experience platform, announced further innovations within its Service Cloud offering, with Email Virtual Assistant (EVA) and extended Social Messenger capabilities. Continue reading Emplifi Service Cloud Further Extends Email Automation and Social Messenger Capabilities
Introducing Nextiva Contact Center to Help Companies Deliver a Differentiated Customer Experience
Nextiva, the cloud communications company, announced today’s launch of Nextiva Contact Center, a new Contact Center as a Service (CCaaS) offering. Continue reading Introducing Nextiva Contact Center to Help Companies Deliver a Differentiated Customer Experience
Uniphore to Acquire Jacada to Transform Customer Experience with Advanced AI and Low Code/No Code Automation
Uniphore, a leader in Conversational Service Automation (CSA), announced its agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no code platform for contact centre automation. Jacada’s advanced automation software brings a proven track record of solving complex contact centre challenges and empowering the design and implementation of transformational customer experiences quickly and easily. Continue reading Uniphore to Acquire Jacada to Transform Customer Experience with Advanced AI and Low Code/No Code Automation