Daily Archives: September 7, 2021

Technology

QStory Applauded by Frost & Sullivan for Helping Contact Centers Build Flexible Work Environments with Its Intraday Automation Solution

Based on its recent analysis of the global workforce management (WFM) and intraday automation market, Frost & Sullivan recognizes QStory with the 2021 Global Product Leadership Award for its full-suite Intraday Automation (IDA) solution. Continue reading QStory Applauded by Frost & Sullivan for Helping Contact Centers Build Flexible Work Environments with Its Intraday Automation Solution →

Technology

DRUID named a “Major Contender” in Conversational AI Products PEAK Matrix® Assessment 2021 by Everest Group

DRUID, a leader in conversational AI technology for enterprise productivity, is proud to announce that it has been included as a Major Contender in “Conversational AI Products PEAK Matrix® Assessment 2021”, a recent report by Everest Group. Continue reading DRUID named a “Major Contender” in Conversational AI Products PEAK Matrix® Assessment 2021 by Everest Group →

Who's Buying What?

AmeriSave Mortgage Chooses Vonage to Drive Customer Engagement

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by AmeriSave Mortgage Corporation to power embedded, personalized customer connections throughout the loan process, all within the context of its existing applications, via the Vonage SMS API and Vonage Verify API. Continue reading AmeriSave Mortgage Chooses Vonage to Drive Customer Engagement →

Technology

Drift Announces Strategic Investment from Vista Equity Partners

Drift®, the leader in Conversational Commerce for B2B, announced a strategic partnership with Vista Equity Partners (“Vista)”, a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses. Vista’s strategic growth investment in Drift will further accelerate the company’s mission to make business buying frictionless, more enjoyable and more human. Continue reading Drift Announces Strategic Investment from Vista Equity Partners →

Technology

Cognigy Launches Conversational AI Analytics Suite to Deliver Actionable Insights From Conversational Data

Cognigy, a global leader in omnichannel Customer and Employee Service Automation with its Conversational AI platform Cognigy.AI, announced the launch of Cognigy Insights, a powerful analytics suite integrated with the Cognigy.AI platform to help enterprises make sense of their conversational data, and give them the means to act upon insights, all within one best-in-class suite. Continue reading Cognigy Launches Conversational AI Analytics Suite to Deliver Actionable Insights From Conversational Data →