Amazon Web Services (AWS), an Amazon.com, Inc. company, shared new business momentum milestones and announced three new capabilities for Amazon Connect that improve contact centre agent productivity and provide superior service by making customer interactions more effective, personal, and natural. Continue reading AWS Shares New Business Momentum Milestones and Announces Three New Capabilities for Amazon Connect →

8×8, a leading integrated cloud communications platform provider, announced general availability of 8×8 Frontdesk, a new 8×8 XCaaS (eXperience Communications as a Service) composed experience for high volume call handling. Continue reading 8×8 Introduces Frontdesk; New Unified XCaaS Experience Transforms The Receptionist Role For A Hybrid Workforce →

Thankful, the AI platform powering the customer service revolution, emerges from stealth mode with the announcement of a $12 Million Series A Funding Round led by Alpha Edison. Other investors include Bonfire, Ten-One-Ten, Greycroft, Omega, and Miramar. Continue reading Thankful Raises $12 Million in Series A Funding Led by Alpha Edison →

Kore.ai, a top conversational AI software company, announced the launch of SmartAssist, the world’s first AI-native end-to-end Contact Center as-a-Service [CCaaS] solution. The solution comes integrated with the Agent Assist virtual assistant to help live agents understand past history/context, as well as an intuitive desktop console that enables agents to easily manage conversations. Continue reading Kore.ai Launches SmartAssist, the World’s First AI-Native End-to-End Contact Center as-a-Service Solution →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched Vonage Video Express to make it easier and faster for developers to leverage the Vonage Video API for multiparty calls. Continue reading Vonage Introduces Video Express →