Ventrica the fast-growth multilingual customer service specialist is expanding into Jamaica with the launch of its new operation in Montego Bay. The new site opened this week is designed to support Ventrica clients in the US, UK and European markets requiring lower cost but high-quality English language customer service support. Continue reading Ventrica announces contact centre launch in Jamaica
Daily Archives: September 14, 2021
Zoom Announces Planned Innovations to Ignite the Next Era of Communications
Zoom Video Communications, Inc. kicked off Zoomtopia 2021, unveiling plans for innovations across its platform designed for today’s dynamic working environments, and to ignite a new era of connection and collaboration. Continue reading Zoom Announces Planned Innovations to Ignite the Next Era of Communications
CX Tech Leader, Alvaria, Inc. Announces Complete Integration of Recent Aspect and Noble Systems Acquisitions
Alvaria, Inc., is pleased to announce the completion of the integration of Aspect and Noble Systems, creating a major unified force for innovation and growth in the customer experience and workforce engagement management industry. Continue reading CX Tech Leader, Alvaria, Inc. Announces Complete Integration of Recent Aspect and Noble Systems Acquisitions
Coveo Announces New Features to Help Equip Frontline Agents
Coveo, a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences, at Coveo Relevance 360, announced ‘Personalized Agent Full Search’ and a Slack connector built on the latest technology from Salesforce and Coveo. Continue reading Coveo Announces New Features to Help Equip Frontline Agents
TaskUs Celebrates 13th Anniversary, Announces Planned Office Expansions
TaskUs, Inc., a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, celebrated its founding anniversary and announced office expansion plans across the globe. Continue reading TaskUs Celebrates 13th Anniversary, Announces Planned Office Expansions
Genesys study reveals path to improving recruitment and retention for the contact centre in the face of the Great Resignation
Genesys®, a global cloud leader in customer experience, released “Human Values: The operating system for a high-performing contact centre,” a study examining the values, desires and strengths among high-performing contact centre employees worldwide. The report also provides a five-step process to turn these insights into actions to engage and motivate employees. Continue reading Genesys study reveals path to improving recruitment and retention for the contact centre in the face of the Great Resignation