Ventrica announces contact centre launch in Jamaica

Ventrica the fast-growth multilingual customer service specialist is expanding into Jamaica with the launch of its new operation in Montego Bay. The new site opened this week is designed to support Ventrica clients in the US, UK and European markets requiring lower cost but high-quality English language customer service support. Continue reading Ventrica announces contact centre launch in Jamaica

CX Tech Leader, Alvaria, Inc. Announces Complete Integration of Recent Aspect and Noble Systems Acquisitions

Alvaria, Inc., is pleased to announce the completion of the integration of Aspect and Noble Systems, creating a major unified force for innovation and growth in the customer experience and workforce engagement management industry. Continue reading CX Tech Leader, Alvaria, Inc. Announces Complete Integration of Recent Aspect and Noble Systems Acquisitions

Genesys study reveals path to improving recruitment and retention for the contact centre in the face of the Great Resignation

Genesys®, a global cloud leader in customer experience, released “Human Values: The operating system for a high-performing contact centre,” a study examining the values, desires and strengths among high-performing contact centre employees worldwide. The report also provides a five-step process to turn these insights into actions to engage and motivate employees. Continue reading Genesys study reveals path to improving recruitment and retention for the contact centre in the face of the Great Resignation

Glassbox Expands Award-Winning Experience Intelligence Vision With Strategic A/B Testing Acquisition

Glassbox, the leading provider of digital experience analytics for web and mobile applications, announced its acquisition of A/B testing technology from Convertize, a London-based company specializing in smart A/B testing software. In doing so, the company has reinforced its commitment to the Experience Intelligence paradigm it launched earlier in 2021. Continue reading Glassbox Expands Award-Winning Experience Intelligence Vision With Strategic A/B Testing Acquisition