HGS Helping Crown Commercial Services to Make UK Public Sector Organisations More Cost-Effective

Hinduja Global Solutions Limited (HGS), a global leader in business process management (BPM) and digital user experience solutions, announced that the Crown Commercial Services (CCS) Framework renewed the company’s approval to supply contact centre and business services solutions on the CCS Framework in the UK. Continue reading HGS Helping Crown Commercial Services to Make UK Public Sector Organisations More Cost-Effective

New Automation and AI Innovations from Service Cloud Transform the Contact Centre to a Digital HQ for Service Teams

Salesforce announced new AI-powered workflows and contact centre innovations in Service Cloud to power effortless experiences for service agents and their customers. New workflows built into the Customer 360 platform enable customer service teams to predict, route, and solve customer needs — sometimes before the customer is even aware a problem exists. Continue reading New Automation and AI Innovations from Service Cloud Transform the Contact Centre to a Digital HQ for Service Teams

HubSpot goes all-in on the UK with first office opening and pledge to grow its hybrid workforce across the country

HubSpot, the CRM platform for scaling companies, announced that it is expanding its investment in the UK market by opening its first London office and committing to hiring employees across England, Scotland, Wales and Northern Ireland, creating 70 new jobs and helping the communities it serves thrive post-pandemic. Continue reading HubSpot goes all-in on the UK with first office opening and pledge to grow its hybrid workforce across the country

InMoment Completes Acquisition of Lexalytics

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced it has completed the acquisition of Lexalytics®, the leading provider of cloud and on-premise natural language processing (NLP), and machine learning (ML) that transform structured data, text, and unstructured data from any source, into actionable intelligence for the world’s most customer-centric brands. Continue reading InMoment Completes Acquisition of Lexalytics

Conversica Implements Conversational AI With Customer Success Teams to Bolster Customer Retention Rates and Revenue

Conversica, Inc., a leader in Conversational AI solutions for enterprise revenue teams that help organizations attract, acquire and grow customers at scale, reinforced its strategy to provide Conversational AI solutions across the entire customer revenue lifecycle as being the only vendor to provide Conversational Customer Success via its AI Assistants. Continue reading Conversica Implements Conversational AI With Customer Success Teams to Bolster Customer Retention Rates and Revenue