Shared Services Connected Limited leverages Pegasystems to revolutionise the contact centre journey for government employees

Shared Services Connected Limited (SSCL) announces the launch of a new workforce tool, Service+ powered by Pega Customer Service™, which will enhance the experience of government employees by creating a streamlined process to track, manage and resolve workplace queries. Continue reading Shared Services Connected Limited leverages Pegasystems to revolutionise the contact centre journey for government employees

NICE and Cloud9 Partner on Next-Generation Cloud Compliance and Voice Trading Solutions

NICE announced it is expanding its partnership with Cloud9 Technologies (“Cloud9”), a core brand of leading financial markets’ infrastructure and technology company Symphony, to integrate its cloud compliance suite with Cloud9’s voice trading platform. Continue reading NICE and Cloud9 Partner on Next-Generation Cloud Compliance and Voice Trading Solutions

Lifesize Recognized in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service

Lifesize, Inc., a leader and global provider of cloud contact centre and video meeting solutions in over 100 countries with 1700 channel partners, announced it has been recognized in the 2021 Gartner Magic Quadrant for Contact Center as a Service. Continue reading Lifesize Recognized in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service