Vast empathy rises at work signal problems for brands struggling to emulate connections with customers

A new study from Genesys, a global cloud leader in customer experience orchestration, reveals British workplaces have become intrinsically more empathetic during the pandemic, but brands are lagging behind in how they engage with the public. Continue reading Vast empathy rises at work signal problems for brands struggling to emulate connections with customers

New Salesforce and Slack Innovations Empower Companies to Create Their Digital HQ

Salesforce, the global leader in CRM, today announced new capabilities that integrate Slack across Salesforce’s products and industry solutions, plus new Slack innovations that improve collaboration across organizational boundaries and empower teams to embrace asynchronous working.  Continue reading New Salesforce and Slack Innovations Empower Companies to Create Their Digital HQ

Expansion into Baltics with OSS Networks joining Enreach

Enreach, one of Europe’s fastest-growing unified communications (UC) companies providing innovative contact technology, has further expanded its footprint with the addition of OSS Networks, SIA (‘OSS Networks’). Already the preferred provider of cloud-based UC services in the Baltics, the Latvia-based company has more than doubled its revenues over the last three years. Continue reading Expansion into Baltics with OSS Networks joining Enreach

8×8 Delivers Industry-First Cloud Phone And Contact Center Solution For Multinational Organizations In Russia

8×8, a leading integrated cloud communications platform, announced that 8×8 XCaaS (eXperience Communications as a Service) is the industry’s first integrated cloud phone and contact centre solution to support multinational enterprises with operations in Russia. Continue reading 8×8 Delivers Industry-First Cloud Phone And Contact Center Solution For Multinational Organizations In Russia

Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World

Genesys®, a global cloud leader in customer experience orchestration, announced BeyondCX, the industry’s first eLearning program for contact centre employees and supervisors that teaches the soft skills necessary for delivering empathetic, personalized experiences in today’s digital world. Continue reading Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World