Daily Archives: September 16, 2021

Market Research

Almost half of UK consumers have missed public sector appointments due to pandemic communications

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced new research revealing that 44 percent of public sector service users have missed an appointment due to communication issues with the organisation. This soars to a staggering 70 percent of 18-24 year-olds. Continue reading Almost half of UK consumers have missed public sector appointments due to pandemic communications →

Corporate News

Semafone Initiates Patent Infringement Litigation Against PCI Pal

Semafone Limited (Semafone), the leading provider of data security and PCI DSS compliance solutions for call and contact centres, announced that it has filed a lawsuit against PCI Pal PLC and its wholly-owned subsidiary, PCI Pal (UK) Limited, in the United Kingdom High Court of Justice (Patents Court) for infringement of U.K. Patent No. GB 2473376 titled “Signal detection and blocking for voice processing equipment” (the UK Patent). Continue reading Semafone Initiates Patent Infringement Litigation Against PCI Pal →

Outsourcing

ResQ achieves coveted spot on UK Government’s Crown Commercial Services Framework

ResQ, the leading outsourced contact centre specialist, has announced that it has secured a place on the Crown Commercial Services (CCS) Framework as an approved supplier for contact centre services. ResQ further enhances its strong reputation by being selected as one of only 18 companies to be awarded a place on the framework. Continue reading ResQ achieves coveted spot on UK Government’s Crown Commercial Services Framework →

Technology

A Solution for Shortening Feedback Loops: Announcing Viable, the Startup Providing Instant Qualitative Customer Insights

Viable, an analytics startup using artificial intelligence to automate text analysis of customer feedback, announced it has raised $3.9 million in pre-seed and seed funding to bring to market its next generation qualitative feedback analysis AI tool. Craft Ventures and Javelin Venture Partners led the funding rounds respectively. Continue reading A Solution for Shortening Feedback Loops: Announcing Viable, the Startup Providing Instant Qualitative Customer Insights →

Awards

Workplace from Facebook Acclaimed by Frost & Sullivan for Elevating the Employee Experience with Its Organizational Communications Platform

Based on its recent analysis of the Global Cloud Meetings and Team Collaboration market, Frost & Sullivan recognizes Workplace from Facebook with the 2021 Global Customer Value Leadership Award for leveraging the brand power of its parent company to position itself as an exceptional organizational communications tool. Continue reading Workplace from Facebook Acclaimed by Frost & Sullivan for Elevating the Employee Experience with Its Organizational Communications Platform →