University of Strathclyde partners with Medallia for employee and community experience

Medallia, the global leader in customer and employee experience, announced that the University of Strathclyde will leverage Medallia Experience Cloud as part of their People Strategy 2025 by committing to listening and responding to the views of staff. Continue reading University of Strathclyde partners with Medallia for employee and community experience

Dialpad Acquires Kare Knowledgeware to Elevate Customer and Agent Experience Through Deep Search and Data Organization

Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced its acquisition of Kare Knowledgeware, a customer experience (CX) platform that optimizes workflow orchestration, knowledge management, analytics and business intelligence. Continue reading Dialpad Acquires Kare Knowledgeware to Elevate Customer and Agent Experience Through Deep Search and Data Organization

Proximie Selects 8×8 Call And Video Quality Performance Monitoring To Enhance Future Of Surgical Healthcare

8×8, a leading integrated cloud communications platform provider, announced that Proximie, the software platform that is saving lives by sharing the world’s best clinical practice, has deployed the 8×8 CPaaS callstats embeddable solution for call and video quality performance. Continue reading Proximie Selects 8×8 Call And Video Quality Performance Monitoring To Enhance Future Of Surgical Healthcare

Global Study Reveals Over 90% of Organizations are Missing Key CXM Capabilities to Drive Business Results

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, released the results of its commissioned study conducted by Forrester Consulting to explore how decision makers are using data insights to deliver better customer experiences. Continue reading Global Study Reveals Over 90% of Organizations are Missing Key CXM Capabilities to Drive Business Results