Puzzel, the leading innovator of cloud-based contact centre solutions, has set out its post-pandemic product strategy with the launch of a new product and features for customer service. Continue reading Puzzel sets out post-pandemic product strategy with new features for customer service →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched AI Virtual Assistant for its unified communications solution, Vonage Business Communications (VBC). Continue reading Vonage Launches AI Virtual Assistant for its UCaaS Solution to Deliver Enhanced, Self-Serve Capabilities →

CallMiner, a leading provider of conversation analytics to drive business improvement, announced it is enabling organizations to use the power of the CallMiner Eureka Platform with Microsoft Azure Speech to Text as a powerful, unified solution. Continue reading CallMiner Combines Conversation Analytics Platform With Microsoft Azure Speech to Text →

While many call centres have seen their workers returning to the office, at least for part of the work week, adoption of new technologies has allowed them also to shift work to home. As a result, Fonative®, the Compliant Communications® company, continues to see dramatic growth and adoption surrounding the usage of the Secure Agent Communicator™ since the start of the COVID-19 pandemic. Continue reading Fonative’s Secure Agent Communicator Keeps Call Centers Up and Running →