Tollring has released a major upgrade to its iCall Suite cloud call reporting solution, giving customer-facing teams the ability to improve their customer call journeys, to drive better decision-making and boost team performance. Continue reading Tollring announces major upgrade to iCall Suite Call Analytics →

Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms, announced the launch of AI Agent Assist, an AI-powered virtual assistant that empowers agents with the information they need to resolve queries more effectively and efficiently. Continue reading Haptik launches AI Agent Assist to improve agent performance and drive better customer experiences →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that its Vonage Contact Center (VCC) solution is now Chrome Enterprise recommended. Continue reading Vonage Contact Center Is Now Chrome Enterprise Recommended by Google →