Darlington Building Society Modernises Employee Communications and Customer Engagement with 8×8 XCaaS

8×8, a leading integrated cloud communications platform provider, announced that Darlington Building Society has deployed 8×8 XCaaS (eXperience Communications as a Service) as part of their wider digital transformation effort. Continue reading Darlington Building Society Modernises Employee Communications and Customer Engagement with 8×8 XCaaS

Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre solution

Business Systems (BSL), a leading provider of Workforce Engagement Management solutions has just announced that online homeware retailer Cox & Cox has implemented a Cloud Contact Centre Platform, NICE CXone to support their ambitious growth plans. Continue reading Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre solution

Drift Announces Strategic Investment from Vista Equity Partners

Drift®, the leader in Conversational Commerce for B2B, announced a strategic partnership with Vista Equity Partners (“Vista)”, a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses. Vista’s strategic growth investment in Drift will further accelerate the company’s mission to make business buying frictionless, more enjoyable and more human. Continue reading Drift Announces Strategic Investment from Vista Equity Partners

Infobip Collaborates with Adobe to Provide Connected Digital Experiences and Analytics to Customers Across the Globe

Global cloud communications company Infobip announces it has strengthened its relationship with Adobe and furthered the global reach of Infobip’s omnichannel communications platform by becoming an Accelerate partner in the Adobe Exchange Partner Program. Continue reading Infobip Collaborates with Adobe to Provide Connected Digital Experiences and Analytics to Customers Across the Globe

Sitel Group® Completes Acquisition of Sykes Enterprises, Incorporated Creating a Leading Global CX Provider

Sykes Enterprises, Incorporated, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, announced that Sitel Group® has successfully completed the all-cash acquisition of SYKES in accordance with the merger agreement. Continue reading Sitel Group® Completes Acquisition of Sykes Enterprises, Incorporated Creating a Leading Global CX Provider

Avaya Invests in Journey, a Leading Zero Knowledge and Digital Identity Platform Provider

Avaya announced it has made a strategic investment in Journey.Ai, Inc., developer of a digital trusted identity platform focusing on enhancing privacy, security, and customer experience. Based in Denver, Colorado, Journey is a part of the Avaya DevConnect partner ecosystem. Continue reading Avaya Invests in Journey, a Leading Zero Knowledge and Digital Identity Platform Provider

Observe.AI Expands Into Omnichannel Customer Experience Market With ScopeAI Acquisition

Observe.AI, the leader in Contact Center AI, announced its entry into omnichannel conversation intelligence following its acquisition of ScopeAI, a company that automatically extracts actionable insights from customer conversations across chat, email, and social media. Continue reading Observe.AI Expands Into Omnichannel Customer Experience Market With ScopeAI Acquisition