8×8, a leading integrated cloud communications platform provider, announced that Darlington Building Society has deployed 8×8 XCaaS (eXperience Communications as a Service) as part of their wider digital transformation effort. Continue reading Darlington Building Society Modernises Employee Communications and Customer Engagement with 8×8 XCaaS
Daily Archives: September 1, 2021
Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre solution
Business Systems (BSL), a leading provider of Workforce Engagement Management solutions has just announced that online homeware retailer Cox & Cox has implemented a Cloud Contact Centre Platform, NICE CXone to support their ambitious growth plans. Continue reading Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre solution
NICE Launches Enlighten AI for Complaint Management
NICE announced the release of Enlighten AI for Complaint Management, which automatically identifies and categorises consumer complaints as well as automates the remediation process to drive regulatory compliance and improve customer satisfaction, reducing churn. Continue reading NICE Launches Enlighten AI for Complaint Management
Premier crypto exchange selects eGain for knowledge-powered customer service
eGain, the leading cloud platform for customer engagement automation, announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service. Continue reading Premier crypto exchange selects eGain for knowledge-powered customer service
Drift Announces Strategic Investment from Vista Equity Partners
Drift®, the leader in Conversational Commerce for B2B, announced a strategic partnership with Vista Equity Partners (“Vista)”, a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses. Vista’s strategic growth investment in Drift will further accelerate the company’s mission to make business buying frictionless, more enjoyable and more human. Continue reading Drift Announces Strategic Investment from Vista Equity Partners
Infobip Collaborates with Adobe to Provide Connected Digital Experiences and Analytics to Customers Across the Globe
Global cloud communications company Infobip announces it has strengthened its relationship with Adobe and furthered the global reach of Infobip’s omnichannel communications platform by becoming an Accelerate partner in the Adobe Exchange Partner Program. Continue reading Infobip Collaborates with Adobe to Provide Connected Digital Experiences and Analytics to Customers Across the Globe