NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences

NICE announced the launch of Enlighten XO, a first-of-its-kind solution that automatically generates insights from human conversations to build smart self-service with advanced AI. Enlighten XO turns self-service interactions into engaging experiences. Continue reading NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences

Babble continues to increase national footprint with acquisitions in the North-West and South Coast

Unified Comms, Contact Centre and Cyber Solutions provider, Babble, has announced the acquisitions of both Concert (Concert Networks Limited) and 5 Rings (5 Rings Telecom Ltd and 5 Rings IT Ltd). The deals – which are the fifth and sixth completed by Babble in 2021 – extend the leading tech business’s UK-wide footprint, adding scale across the North-West and the South Coast. Continue reading Babble continues to increase national footprint with acquisitions in the North-West and South Coast

Five9 Survey Finds 30% of Customers Ditched Brands They had Previously Been Loyal to Last Year

Five9 announced the results of its 2021 Customer Service Index (CSI) survey. The research revealed that 30% of respondents left brands they had previously been loyal to in the last year, and one in four said their contact centre experience has gotten worse since the start of the pandemic. Continue reading Five9 Survey Finds 30% of Customers Ditched Brands They had Previously Been Loyal to Last Year

Comcast Business to Acquire Masergy

Comcast Business announced it has signed an agreement to acquire Masergy – a Plano, Texas-based pioneer in software-defined networking (SDN) and cloud platforms for global enterprises. The acquisition accelerates Comcast Business’s increasing growth serving large and mid-size companies, particularly U.S.-based organizations with multi-site global operations. Continue reading Comcast Business to Acquire Masergy