NICE announced the launch of Enlighten XO, a first-of-its-kind solution that automatically generates insights from human conversations to build smart self-service with advanced AI. Enlighten XO turns self-service interactions into engaging experiences. Continue reading NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences
Daily Archives: September 2, 2021
Verint Completes Acquisition of Conversocial
Verint®, The Customer Engagement Company™, announced the completion of the previously announced transaction to acquire Conversocial, a leader in conversational customer experience delivered over messaging channels. Continue reading Verint Completes Acquisition of Conversocial
Air IT continues growth spurt with fourth pair of acquisitions
Air IT has announced its seventh and eighth acquisitions in a series of M&A deals led by CEO John Whitty. It has acquired Reading-based MFG UK Ltd and Uttoxeter-based INFINITY IT Solutions Limited, effective 2nd September 2021, for undisclosed considerations. Continue reading Air IT continues growth spurt with fourth pair of acquisitions
RingCentral Announces Innovations to Supercharge Enterprise Communications and Hybrid Work
RingCentral, announced a range of new capabilities to help organizations run and grow their business by enabling employees to communicate and collaborate effectively, securely, and productively from anywhere. Continue reading RingCentral Announces Innovations to Supercharge Enterprise Communications and Hybrid Work
Babble continues to increase national footprint with acquisitions in the North-West and South Coast
Unified Comms, Contact Centre and Cyber Solutions provider, Babble, has announced the acquisitions of both Concert (Concert Networks Limited) and 5 Rings (5 Rings Telecom Ltd and 5 Rings IT Ltd). The deals – which are the fifth and sixth completed by Babble in 2021 – extend the leading tech business’s UK-wide footprint, adding scale across the North-West and the South Coast. Continue reading Babble continues to increase national footprint with acquisitions in the North-West and South Coast
Five9 Survey Finds 30% of Customers Ditched Brands They had Previously Been Loyal to Last Year
Five9 announced the results of its 2021 Customer Service Index (CSI) survey. The research revealed that 30% of respondents left brands they had previously been loyal to in the last year, and one in four said their contact centre experience has gotten worse since the start of the pandemic. Continue reading Five9 Survey Finds 30% of Customers Ditched Brands They had Previously Been Loyal to Last Year