HomeServe, the international home repairs and improvements business with some 8.4m membership customers worldwide, has worked with Sabio Group to develop and deploy an innovative automation and AI solution. Continue reading HomeServe selects CX specialist Sabio for major conversational AI deployment
Daily Archives: September 23, 2021
Gtech Selects IPI to Support Contact Centre Operations
IPI, the contact centre specialist, announced that Gtech, an independent British designer and manufacturer of cordless home and garden appliances, has selected IPI to support its contact centre operations. Continue reading Gtech Selects IPI to Support Contact Centre Operations
Global Adoption Of 8×8 Voice For Microsoft Teams Surpasses 100,000 Users
8×8, a leading integrated cloud communications platform, announced rapid adoption of the 8×8 Voice for Microsoft Teams solution, surpassing more than 100,000 business users globally. Continue reading Global Adoption Of 8×8 Voice For Microsoft Teams Surpasses 100,000 Users
Emplifi Acquires Live Commerce Software Provider Go Instore to Enable In Store Experiences Online
Emplifi, a leading unified customer experience platform, today announced the acquisition of Go Instore, a UK-based video powered retail platform. Go Instore enables live commerce by connecting online customers with in-store product experts using immersive HD live video. Continue reading Emplifi Acquires Live Commerce Software Provider Go Instore to Enable In Store Experiences Online
State of Wisconsin Selects Unisys to Provide Cloud-Based Contact Centre Solution
Unisys announced that it has signed an agreement with the State of Wisconsin Department of Workforce Development (DWD), a new Unisys client, to provide a cloud-based contact centre solution that will improve the experience of how citizens interact with government. Continue reading State of Wisconsin Selects Unisys to Provide Cloud-Based Contact Centre Solution
Syniverse Introduces WhatsApp Business API on Syniverse CPaaS Concierge for Enterprises
Syniverse, the world’s most connected company, announced it is offering enterprises and independent software vendors the opportunity to use the WhatsApp Business Application Programming Interface (API) within its Syniverse CPaaS Concierge Software as a Service (SaaS) platform offering. Continue reading Syniverse Introduces WhatsApp Business API on Syniverse CPaaS Concierge for Enterprises