Her Majesty’s Courts & Tribunal Service achieves efficiency results with FourNet and Avaya

HM Courts & Tribunal Service (HMCTS), the UK Government agency responsible for the administration of criminal, civil and family courts and tribunals in England and Wales, is continuing to achieve efficiency results from its £1bn reform programme, which has been modernising services since 2016. Continue reading Her Majesty’s Courts & Tribunal Service achieves efficiency results with FourNet and Avaya

8×8 Named a Leader in the 2021 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide

8×8, a leading integrated cloud communications platform, announced it has been named a Leader in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide1. This is the tenth consecutive year 8×8 has been recognized as a Leader in this report. Continue reading 8×8 Named a Leader in the 2021 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide

UJET Announces Strategic Partnership with Google Cloud to Accelerate and Scale AI-Powered Contact Center Innovation

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced an exclusive partnership with Google Cloud enabling businesses around the world to deliver exceptional AI-powered customer experiences at unparalleled scale and security in a trusted public cloud environment, with ease-of-management, and low network latency. Continue reading UJET Announces Strategic Partnership with Google Cloud to Accelerate and Scale AI-Powered Contact Center Innovation

Route 101 and Semafone Bring PCI DSS Compliant Payment Capabilities to Contact Centre Clients in the Cloud

Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Semafone, the leading provider of data security and compliance solutions for call and contact centres, announced a new partnership. Continue reading Route 101 and Semafone Bring PCI DSS Compliant Payment Capabilities to Contact Centre Clients in the Cloud

NICE Drives Accelerated CX Transformation for Globe Telecom

NICE announced that it powered the efficient governance and accelerated CX transformation of Globe Telecom’s Workforce Management (WFM) Operational Command Centre covering their voice and digital lines of business, all of which was enabled by NICE’s Value Realization Services (VRS) team. Globe Telecom, a leading provider of telecommunications, initially entrusted NICE VRS’ Managed Services with the management of WFM for its voice business. Continue reading NICE Drives Accelerated CX Transformation for Globe Telecom

Nuuday Infuses AI Into Customer Experience With the Avaya OneCloud Experience Platform

Nuuday, Denmark’s largest provider of broadband, communication and entertainment services, has launched “Josefine,” an AI-powered voicebot capable of delivering dynamic, immediate and personalized experiences for customers interacting through its Avaya OneCloud communications and collaboration platform. Continue reading Nuuday Infuses AI Into Customer Experience With the Avaya OneCloud Experience Platform