Leader in cloud contact centre and customer experience solutions, Content Guru, announced the launch of its new integrated workforce management (WFM) solution, storm® WFM. Continue reading Content Guru Announces Launch of Powerful New Workforce Management Solution →

Aculab, a global provider of advanced speech and signal processing technologies for use in telecommunication applications, announced it has joined the ForgeRock Trust Network. Continue reading Aculab Joins the ForgeRock Trust Network →

Engagley.ai, a leading Customer Engagement Automation Platform has launched the AI powered contact centre automation platform on the cloud to deliver personalized and humanized customer experience. A truly Omnichannel Platform, Engagely.ai automates engagement across all modern enterprise channels like Voice, WhatsApp, Email, Website, App, and Social Media. Continue reading Engagely.ai Launches Voice AI Cloud to empower Contact Centres →

SocialChat, the social commerce platform, announced $6M in seed funding, led by Race Capital and Gradient Ventures with participation from Kevin Lin, co-founder of Twitch, Tony Zhao, founder of Agora.io, Ran Makavy, former Chief Product Officer at Lyft, Alanna Gregory, Global Head of Engagement at AfterPay, Jack Xie, VP of Engineering at Wish, and more. Continue reading SocialChat Raises $6.2 Million to Launch eCommerce Customer Engagement and Revenue Platform Led by Race Capital and Gradient Ventures →