Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior Vice President of Corporate Development. Klein brings decades of knowledge in corporate development, mergers and acquisitions, investment banking and finance. Continue reading Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity
Daily Archives: November 9, 2021
Yellow.ai Launches INBOX – an Omnichannel Agent Assist Platform to Elevate Customer and Agent Experience
Yellow.ai, the world’s leading customer experience (CX) automation platform, trusted by 1000+ enterprises globally, announced the launch of a new solution – the ‘INBOX’ – a unified omnichannel customer support helpdesk for agents to seamlessly manage customer queries across 35+ conversational channels. Continue reading Yellow.ai Launches INBOX – an Omnichannel Agent Assist Platform to Elevate Customer and Agent Experience
Hootsuite Reveals 2022’s Major Social Media Trends
From Bernie’s mittens to a billion users on TikTok, social media had quite the year in 2021—and it’s about to get bigger and better in 2022. Stacked with emerging industry behaviours, breakthrough platforms, and new normals— Hootsuite’s sixth annual Social Trends Report reveals the five major forces set to shape social as we know it in 2022. Continue reading Hootsuite Reveals 2022’s Major Social Media Trends
DRUID classified as Conversational AI Innovator in the most recent IDC report
DRUID, a conversational AI market leader, has been included by IDC, a top global provider of market intelligence, in the most recent edition of the ‘IDC Innovators: Conversational Artificial Intelligence, 2021’ report. Continue reading DRUID classified as Conversational AI Innovator in the most recent IDC report
Marchex Launches Marchex Anywhere, Making Conversation Intelligence Available to Virtually Any Business
Marchex, the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes, announced new integrations with platforms from leading Communication Platform as a Service (CPaaS), Unified Communication as a Service (UCaaS) and Contact Center as a Service (CCaaS) providers. Continue reading Marchex Launches Marchex Anywhere, Making Conversation Intelligence Available to Virtually Any Business
NICE Actimize Cloud-Based SURVEIL-X Wins RegTech Asia Insight Awards 2021 for Best e-Comms Surveillance Solution
NICE Actimize, was named a category winner in A-Team Group’s 2021 RegTech Asia Insight Awards for “Best e-Comms Surveillance Solution.” Continue reading NICE Actimize Cloud-Based SURVEIL-X Wins RegTech Asia Insight Awards 2021 for Best e-Comms Surveillance Solution