Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity

Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior Vice President of Corporate Development. Klein brings decades of knowledge in corporate development, mergers and acquisitions, investment banking and finance. Continue reading Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity

Yellow.ai Launches INBOX – an Omnichannel Agent Assist Platform to Elevate Customer and Agent Experience

Yellow.ai, the world’s leading customer experience (CX) automation platform, trusted by 1000+ enterprises globally, announced the launch of a new solution – the ‘INBOX’ – a unified omnichannel customer support helpdesk for agents to seamlessly manage customer queries across 35+ conversational channels. Continue reading Yellow.ai Launches INBOX – an Omnichannel Agent Assist Platform to Elevate Customer and Agent Experience

Hootsuite Reveals 2022’s Major Social Media Trends

From Bernie’s mittens to a billion users on TikTok, social media had quite the year in 2021—and it’s about to get bigger and better in 2022. Stacked with emerging industry behaviours, breakthrough platforms, and new normals— Hootsuite’s sixth annual Social Trends Report reveals the five major forces set to shape social as we know it in 2022. Continue reading Hootsuite Reveals 2022’s Major Social Media Trends

Marchex Launches Marchex Anywhere, Making Conversation Intelligence Available to Virtually Any Business

Marchex, the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes, announced new integrations with platforms from leading Communication Platform as a Service (CPaaS), Unified Communication as a Service (UCaaS) and Contact Center as a Service (CCaaS) providers. Continue reading Marchex Launches Marchex Anywhere, Making Conversation Intelligence Available to Virtually Any Business

Material Renews Partnership with Forsta To Deliver Industry-Leading Data Visualisation and Insights Reporting

Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced it has renewed its partnership with Material for the fifth year in a row. Continue reading Material Renews Partnership with Forsta To Deliver Industry-Leading Data Visualisation and Insights Reporting