NICE AI and Robotics Technology Reduces Complexities for Key UK Government Agency

NICE announced that a key government agency in the United Kingdom chose NICE Advanced Process Automation technologies as part of its strategy to improve organisational efficiency and accuracy. In one of the most complex automation projects for which NICE advanced artificial intelligence (AI) and robotics technology has ever been used, the agency is collecting and coordinating data from 19 different systems across the organisation as part of its digital transformation strategy. Continue reading NICE AI and Robotics Technology Reduces Complexities for Key UK Government Agency

Medallia Introduces The Next Generation of Digital Experience Management

Medallia, the global leader in customer and employee experience, announced the launch of the integrated Medallia Digital Suite, the only platform that combines actionable user feedback metrics with complete behavioural data to help organizations understand and optimize digital experiences in real time. Continue reading Medallia Introduces The Next Generation of Digital Experience Management

Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio

PCI Pal, the global provider of cloud-based secure payment solutions, has announced that the leading European Contact Centre as a Service (CCaaS) provider, Puzzel, has extended its reseller partnership agreement to include PCI Pal’s Digital and IVR payment security solutions to its portfolio. Continue reading Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio

CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation across More Types of Customer Interactions

CallMiner announced major advancements across the CallMiner Conversation Analytics Platform with its Fall Release. With a focus on agility and flexibility, the Fall Release enables organizations to analyze and uncover insights from more customer conversations than ever before, driving enterprise-wide business improvement. Continue reading CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation across More Types of Customer Interactions

Zappix Announces Expanded Talkdesk Partnership with Integrated Visual Self-Service Solutions

Zappix, the leading On-Demand Visual Self-Service provider, announced an expanded partnership with Talkdesk, the global customer experience leader for customer-obsessed companies, to offer integrated Self-Service Solutions for Talkdesk customers. Continue reading Zappix Announces Expanded Talkdesk Partnership with Integrated Visual Self-Service Solutions

Salesforce and DocuSign Team Up to Enable Contract Collaboration Through Slack, Help Drive Customer Revenue, and Create Digital-First Customer Experiences

Salesforce and DocuSign announced an expansion of their global strategic partnership to build new joint solutions that make it easier for customers to accelerate how agreements are facilitated around the world. Continue reading Salesforce and DocuSign Team Up to Enable Contract Collaboration Through Slack, Help Drive Customer Revenue, and Create Digital-First Customer Experiences