NICE announced that a key government agency in the United Kingdom chose NICE Advanced Process Automation technologies as part of its strategy to improve organisational efficiency and accuracy. In one of the most complex automation projects for which NICE advanced artificial intelligence (AI) and robotics technology has ever been used, the agency is collecting and coordinating data from 19 different systems across the organisation as part of its digital transformation strategy. Continue reading NICE AI and Robotics Technology Reduces Complexities for Key UK Government Agency
Daily Archives: November 2, 2021
Medallia Introduces The Next Generation of Digital Experience Management
Medallia, the global leader in customer and employee experience, announced the launch of the integrated Medallia Digital Suite, the only platform that combines actionable user feedback metrics with complete behavioural data to help organizations understand and optimize digital experiences in real time. Continue reading Medallia Introduces The Next Generation of Digital Experience Management
Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio
PCI Pal, the global provider of cloud-based secure payment solutions, has announced that the leading European Contact Centre as a Service (CCaaS) provider, Puzzel, has extended its reseller partnership agreement to include PCI Pal’s Digital and IVR payment security solutions to its portfolio. Continue reading Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation across More Types of Customer Interactions
CallMiner announced major advancements across the CallMiner Conversation Analytics Platform with its Fall Release. With a focus on agility and flexibility, the Fall Release enables organizations to analyze and uncover insights from more customer conversations than ever before, driving enterprise-wide business improvement. Continue reading CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation across More Types of Customer Interactions
CM.com continues to expand in the UK
Few companies have experienced the growth rate enjoyed by CM.com over the past 18 months, with the company earlier this year achieving the coveted status of European “Unicorn” and a market cap of over $1bn. Continue reading CM.com continues to expand in the UK
Sinch completes the acquisition of MessengerPeople
Sinch AB, a global leader in cloud communications for mobile customer engagement, announces that the acquisition of MessengerPeople has been completed. Continue reading Sinch completes the acquisition of MessengerPeople