RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration and contact centre solutions, and Mitel, a global leader in business communications, announced a strategic partnership to provide Mitel’s global customer base with a seamless migration path to RingCentral’s Message Video Phone™ (MVP®) cloud communications platform. Continue reading RingCentral to become the exclusive UCaaS partner for Mitel in $650 million deal
Daily Archives: November 10, 2021
Automated Assistants: 6 ways to simplify and supercharge your chatbot strategy
The best chatbot initiatives start with good planning. Magnus Geverts at Calabrio shares his top tips for an automated assistant strategy for improved employee and customer satisfaction… Continue reading Automated Assistants: 6 ways to simplify and supercharge your chatbot strategy
New Research Shows a Persistent Gap between Business Perceptions and Customer Experiences
[24]7.ai, a recognized leader in Omnichannel conversational AI and contact centre services, announced new research examining the differences between businesses’ perceptions of customer experience they delivered and what customers experienced. Continue reading New Research Shows a Persistent Gap between Business Perceptions and Customer Experiences
Semafone Appoints Three New Board Members to Accelerate Global Growth and Innovation
Semafone®, the leading provider of data security and compliance solutions for call and contact centres, announced the appointment of three new board members. Continue reading Semafone Appoints Three New Board Members to Accelerate Global Growth and Innovation
Alcatel-Lucent Enterprise launches OmniPCX Enterprise Purple
Alcatel-Lucent Enterprise, a leading provider of communications, cloud and networking solutions tailored to customers’ industries, has announced the launch of Alcatel-Lucent OmniPCX® Enterprise Purple, the communications platform designed for the digital age. Continue reading Alcatel-Lucent Enterprise launches OmniPCX Enterprise Purple
Genesys Expands Collaboration with AT&T to Help the Company Grow Customer Relationships
Genesys®, a global cloud leader in customer experience orchestration, is working with AT&T to create empathetic experiences for millions of customers. Continue reading Genesys Expands Collaboration with AT&T to Help the Company Grow Customer Relationships