Kustomer, the first CRM for personalized customer experiences, unveiled a wide range of new platform enhancements for chat, social and SMS customer service. New chatbot technology and analytics, social listening tools and automation will help brands meet the increased volume of customer service needs just in time for this year’s holiday shopping season. Continue reading Kustomer Debuts New Customer Self-Service, Chatbot, Social CX, and SMS Features
Daily Archives: November 11, 2021
CleverTap Acquires Patch
CleverTap, the world’s leading user engagement and retention cloud, has completed the acquisition of Patch, a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps. The terms of the deal have not been disclosed. Continue reading CleverTap Acquires Patch
Calabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth
Calabrio, the customer experience intelligence company, has appointed CJ Bernander as its new Chief Financial Officer, enabling Calabrio to continue to scale to meet the business and structural needs that accompany Calabrio’s rapid trajectory over the last several years. Continue reading Calabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth
Webhelp appoints Emma Bouché to lead Healthcare expansion in the UK
Webhelp is pleased to announce the appointment of Emma Bouché as Head of Healthcare for Webhelp in the UK. Continue reading Webhelp appoints Emma Bouché to lead Healthcare expansion in the UK
Exotel Acquires Cogno AI
Exotel, the largest cloud customer engagement platform in the emerging markets, has announced its acquisition of Cogno AI, an AI-powered omnichannel cloud communication platform. With this acquisition, Exotel adds conversational AI and co-browsing capabilities to its product suite and moves one step closer towards being an AI-powered customer engagement platform. Continue reading Exotel Acquires Cogno AI
Tecan Selects Forsta to Advance Its Voice of the Customer Programme
Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced it has been selected for a Voice of the Customer (VoC) programme by Tecan, the leading global provider of laboratory instruments and solutions in biopharmaceuticals, forensics and clinical diagnostics. Continue reading Tecan Selects Forsta to Advance Its Voice of the Customer Programme