AudioCodes Acquires Callverso, a provider of Conversational AI solutions for Contact Centres

AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, announced that it has acquired Callverso, a leading provider of conversational AI solutions and NLU technology for contact centres. Continue reading AudioCodes Acquires Callverso, a provider of Conversational AI solutions for Contact Centres

LiveVox launches latest version of its fully integrated contact centre platform U17

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has launched the latest version of its fully integrated contact centre platform—U17. The latest platform update empowers organizations to deliver exceptional customer experiences by reducing internal communication silos, empowering agents to have more meaningful interactions with customers, and enabling contact centre managers to better understand performance and train staff. Continue reading LiveVox launches latest version of its fully integrated contact centre platform U17

TTEC Announces Regina Paolillo as Global Chief Operating Officer and Dustin Semach as Chief Financial Officer

TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced Regina Paolillo as its Global Chief Operating Officer, a newly created role and named Dustin Semach as the Company’s Chief Financial Officer. Both roles are effective immediately. Continue reading TTEC Announces Regina Paolillo as Global Chief Operating Officer and Dustin Semach as Chief Financial Officer