The overwhelming majority (94%) of contact centre agents say artificial intelligence will support them in their role, despite the perceived threat to jobs. Continue reading 94% of contact centre agents say AI will support them in their roles
Daily Archives: November 15, 2021
AudioCodes Acquires Callverso, a provider of Conversational AI solutions for Contact Centres
AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, announced that it has acquired Callverso, a leading provider of conversational AI solutions and NLU technology for contact centres. Continue reading AudioCodes Acquires Callverso, a provider of Conversational AI solutions for Contact Centres
Blue Prism and Amazon Web Services Form Global Strategic Relationship
Blue Prism, a global pioneer and a market leader in intelligent automation, and Amazon Web Services, Inc. (AWS) announced a global, multiyear strategic collaboration agreement to transform how businesses provision intelligent automation. Continue reading Blue Prism and Amazon Web Services Form Global Strategic Relationship
LiveVox launches latest version of its fully integrated contact centre platform U17
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has launched the latest version of its fully integrated contact centre platform—U17. The latest platform update empowers organizations to deliver exceptional customer experiences by reducing internal communication silos, empowering agents to have more meaningful interactions with customers, and enabling contact centre managers to better understand performance and train staff. Continue reading LiveVox launches latest version of its fully integrated contact centre platform U17
Google Cloud and Genesys Enable Organizations to Better Connect Customer Experiences
Genesys®, a global cloud leader in customer experience orchestration, and Google Cloud announced an expansion of their strategic partnership to help organizations connect customer support and experiences in a more distributed, digital world. Continue reading Google Cloud and Genesys Enable Organizations to Better Connect Customer Experiences
TTEC Announces Regina Paolillo as Global Chief Operating Officer and Dustin Semach as Chief Financial Officer
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced Regina Paolillo as its Global Chief Operating Officer, a newly created role and named Dustin Semach as the Company’s Chief Financial Officer. Both roles are effective immediately. Continue reading TTEC Announces Regina Paolillo as Global Chief Operating Officer and Dustin Semach as Chief Financial Officer