Webhelp Welcomes Tech Leader Benjamin Faes to Executive Committee

Webhelp, a leading global provider of customer experience (CX) and business solutions, announced that Benjamin Faes has joined the group from his leadership role at Google. As Global Managing Director, Benjamin reinforces the company’s executive leadership team at a time of significant growth, including an expanding technology client portfolio. Continue reading Webhelp Welcomes Tech Leader Benjamin Faes to Executive Committee

Philips integrates MedChat’s AI capabilities to optimize automated patient communication and hospital workflows

Royal Philips, a global leader in health technology, announced a collaboration with USA-based MedChat to integrate MedChat’s live chat and AI-driven chatbot services into Philips Patient Navigation Manager, helping improve call centre efficiency and speed the time to resolve patient inquiries. Continue reading Philips integrates MedChat’s AI capabilities to optimize automated patient communication and hospital workflows

Nectar Expands Modern Collaboration Support Portfolio with Zoom Analytics Tool

Nectar Services Corp., the leader in delivering actionable insights for the cloud collaboration and contact centre markets, announced Nectar for Zoom, a UCaaS  digital experience analytics solution. The solution delivers actionable insights to enterprise IT support and managed services teams to enable effective troubleshooting and user experience analytics, adoption rates and usage trends within the Zoom platform. Continue reading Nectar Expands Modern Collaboration Support Portfolio with Zoom Analytics Tool