Survey Reveals Contact Centre Employees’ Experience as Consumers and the Move to Upselling and Cross-Selling in the Contact Centre

Lucidworks, the provider of next-generation AI-powered search applications and pioneer of the Connected Experience Cloud, shared results from a survey of more than 800 contact centre employees in the U.S. and U.K. about their experience as consumers and their experience working in customer service. Continue reading Survey Reveals Contact Centre Employees’ Experience as Consumers and the Move to Upselling and Cross-Selling in the Contact Centre

Majorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey

Majorel Group Luxembourg S.A., a leading global provider of next-generation end-to-end CX solutions for digital-native and vertical leading brands, announces that it has signed a contract to acquire Mayen Telekomünikasyon Hizmetleri A.Ş.(“Mayen”), one of Turkey’s leading independent nearshore CX providers. Continue reading Majorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey

New Release of Intermedia Unite® Delivers an Even More Feature-Rich, Intuitive, UCaaS and CCaaS Platform

Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to businesses and the partners that serve them, announced the release of its latest version of Intermedia Unite®. This new release delivers even more of the features that businesses are looking for and helps them achieve more productive, efficient employee collaboration and deliver more informed and responsive customer care and support. Continue reading New Release of Intermedia Unite® Delivers an Even More Feature-Rich, Intuitive, UCaaS and CCaaS Platform