Lucidworks, the provider of next-generation AI-powered search applications and pioneer of the Connected Experience Cloud, shared results from a survey of more than 800 contact centre employees in the U.S. and U.K. about their experience as consumers and their experience working in customer service. Continue reading Survey Reveals Contact Centre Employees’ Experience as Consumers and the Move to Upselling and Cross-Selling in the Contact Centre
Daily Archives: November 22, 2021
Majorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey
Majorel Group Luxembourg S.A., a leading global provider of next-generation end-to-end CX solutions for digital-native and vertical leading brands, announces that it has signed a contract to acquire Mayen Telekomünikasyon Hizmetleri A.Ş.(“Mayen”), one of Turkey’s leading independent nearshore CX providers. Continue reading Majorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey
Verint Introduces New Market-Leading AI Innovation to Further Expand Real-time Agent Assist Capabilities
Verint® announced new AI-driven Real-time Agent Assist (RTAA) capabilities including real-time sentiment analysis and new work assist functionality in the Verint Customer Engagement Cloud Platform. Continue reading Verint Introduces New Market-Leading AI Innovation to Further Expand Real-time Agent Assist Capabilities
Dialpad and Zoho Partner to Enhance CRM Functionality for Customers of All Sizes
Dialpad, the industry leader in AI-powered communication and collaboration, announced its integration with Zoho CRM, an award-winning CRM that powers 250,000+ businesses worldwide. Continue reading Dialpad and Zoho Partner to Enhance CRM Functionality for Customers of All Sizes
Netomi Raises $30 Million Series B funding
Netomi, an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost, has secured $30M in Series B funding led by WndrCo, the investment firm co-founded by Jeffrey Katzenberg. Continue reading Netomi Raises $30 Million Series B funding
Ada Announces Rebrand and Launches Suite of New Product Features to Support Global Expansion
Ada, the leader in Automated Brand Interactions, announced the launch of a suite of new product features that support global expansion, as well as a full rebrand and new website. Continue reading Ada Announces Rebrand and Launches Suite of New Product Features to Support Global Expansion