Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professionals

Forsta, the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit, FocusVision and Dapresy, is announcing its partnership with Lumoa, an AI-powered insight platform. Continue reading Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professionals

NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report

NICE announced that CXone has received perfect 5.0 scores in 15 customer satisfaction categories across DMG Consulting’s 2021-2022 Cloud-Based Contact Centre Infrastructure Product and Market Report. CXone was recognised for innovation and the current product, among others, in the report which evaluates the business, market and technological trends that are shaping the cloud-based contact centre infrastructure segment. Continue reading NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report

IntelePeer Launches Reputation Management Solution To Help Businesses Protect Outbound Calls From Being Mislabeled As Fraud Or Spam

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, has launched its Reputation Management solution, an all-in-one service and system designed to protect and improve the delivery of business communications and improve call completion rates to increase overall customer engagement. Continue reading IntelePeer Launches Reputation Management Solution To Help Businesses Protect Outbound Calls From Being Mislabeled As Fraud Or Spam