Zendesk and Momentive have entered into a definitive agreement under which Zendesk will acquire Momentive, including its iconic SurveyMonkey platform. Continue reading Zendesk to Acquire Momentive and its Iconic SurveyMonkey Platform
Daily Archives: November 1, 2021
Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professionals
Forsta, the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit, FocusVision and Dapresy, is announcing its partnership with Lumoa, an AI-powered insight platform. Continue reading Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professionals
UK businesses have been slow to move back to the office says new poll
A poll conducted by online contact centre and customer service magazine Call Centre Helper and home and hybrid working specialist Sensée, reveals that UK businesses have been slow to move back to the office post lockdown. Continue reading UK businesses have been slow to move back to the office says new poll
NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report
NICE announced that CXone has received perfect 5.0 scores in 15 customer satisfaction categories across DMG Consulting’s 2021-2022 Cloud-Based Contact Centre Infrastructure Product and Market Report. CXone was recognised for innovation and the current product, among others, in the report which evaluates the business, market and technological trends that are shaping the cloud-based contact centre infrastructure segment. Continue reading NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report
eGain Knowledge Hub™ Now Available on Genesys® AppFoundry™
eGain, a leading cloud platform provider for customer engagement automation, announced that its award-winning solution for knowledge management—eGain Knowledge Hub™—is now available on Genesys™ AppFoundry. Continue reading eGain Knowledge Hub™ Now Available on Genesys® AppFoundry™
IntelePeer Launches Reputation Management Solution To Help Businesses Protect Outbound Calls From Being Mislabeled As Fraud Or Spam
IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, has launched its Reputation Management solution, an all-in-one service and system designed to protect and improve the delivery of business communications and improve call completion rates to increase overall customer engagement. Continue reading IntelePeer Launches Reputation Management Solution To Help Businesses Protect Outbound Calls From Being Mislabeled As Fraud Or Spam