UJET and Playvox Partner to Optimize Contact Centre Agent and Customer Experience

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced its partnership with Playvox, bringing together UJET’s ultra-modern Enterprise cloud contact centre with Playvox’s best-in-class workforce engagement management (WEM) capabilities. Continue reading UJET and Playvox Partner to Optimize Contact Centre Agent and Customer Experience

Infobip Continues Exponential Growth Journey with Definitive Agreement to Purchase Peerless Network and Raises Additional $500m

Infobip Group, a global cloud communications platform company for customer engagement, and leader in CPaaS solutions, announces that it has entered into a definitive agreement with global VoIP provider Peerless Network, marking Infobip’s fourth acquisition in under a year. Continue reading Infobip Continues Exponential Growth Journey with Definitive Agreement to Purchase Peerless Network and Raises Additional $500m

New Survey Finds 94% of Respondents Believe Digital Transformation Initiatives Will Have a Positive Impact on Customer Experience, Yet Run Average of 5 Months Behind

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new industry report showing international consensus among 1,000 business and IT decision makers that digital transformation efforts are critical initiatives yet IT teams are not given the resources and budgets and as a result are running as much as two quarters behind schedule. Continue reading New Survey Finds 94% of Respondents Believe Digital Transformation Initiatives Will Have a Positive Impact on Customer Experience, Yet Run Average of 5 Months Behind

Content Guru Awarded a Place on the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework

Leading provider of cutting-edge cloud technology solutions, Content Guru, has been awarded a place on the 2021 the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework. Continue reading Content Guru Awarded a Place on the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework