Wavenet, an award-winning, leading UK supplier of business telecommunication and technology solutions, backed by Macquarie Capital, is advancing its cloud and workspace offering by adding the experience and infrastructure of Excell Group into its solution and service portfolio. Continue reading Wavenet acquires Excell Group
Daily Archives: November 8, 2021
Forrester Adds New Predictive Capability To Its FeedbackNow Solution To Help Businesses Proactively Anticipate And Address Customer Experience Issues
Forrester added a new predictive capability to its FeedbackNow® solution to enable businesses to proactively anticipate customer experience (CX) issues before they occur. Equipped with powerful analytics, FeedbackNow allows businesses to collect critical real-time CX feedback at the point of experience so they can act where and when it matters. Continue reading Forrester Adds New Predictive Capability To Its FeedbackNow Solution To Help Businesses Proactively Anticipate And Address Customer Experience Issues
SAP Hires Ritu Bhargava as Chief Product Officer for SAP Customer Experience
SAP announced that Ritu Bhargava will join SAP on November 15, 2021, to become chief product officer for SAP Customer Experience. Continue reading SAP Hires Ritu Bhargava as Chief Product Officer for SAP Customer Experience
Evolve IP and Dubber Announce Partnership to Provide Unified Call Recording and Voice Intelligence Services
Evolve IP®, a leading international service provider of Work Anywhere™ solutions, announced that it has partnered with Dubber, the world’s leading provider of cloud-based conversational recording and AI. Continue reading Evolve IP and Dubber Announce Partnership to Provide Unified Call Recording and Voice Intelligence Services
Elevēo Announces Cisco WebEx Contact Center Integration
Elevēo announces the integration of its WFO solution suite with Cisco WebEx Contact Center (WebEx CC). With this announcement, Elevēo, a Cisco SolutionsPlus vendor for over a decade, expands its deep integrations with all Cisco on-premise platforms to the cloud. Continue reading Elevēo Announces Cisco WebEx Contact Center Integration