Interact marks 10 years with the creation of 100 UK contact centre jobs

Interact is a leading CX (customer experience) outsourcing specialist, which partners with many of the world’s leading brands to deliver award-winning CX, sales and digital messaging services. As it proudly celebrates 10 years since its foundation, Interact announces the further expansion of its UK operations. Continue reading Interact marks 10 years with the creation of 100 UK contact centre jobs

Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience

Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, today announced its partnership with Abu Dhabi Commercial Bank (ADCB), UAE to help implement a robust AI powered WhatsApp chatbot for superior customer experience and achieve optimal utilization of digital for growth and efficiency. Continue reading Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience

Medallia Expands Portfolio to Include Multiple CAHPS Offerings with Acquisition of Fields Healthcare Research

Medallia, the global leader in customer and employee experience, announced it has acquired Fields Healthcare Research, a Centers for Medicare & Medicaid Services (CMS) approved CAHPS® data collection company specializing in patient healthcare experience research. Continue reading Medallia Expands Portfolio to Include Multiple CAHPS Offerings with Acquisition of Fields Healthcare Research

TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021

TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced it won a 2021 European Contact Centre & Customer Service Award (ECCCSA) in recognition of its contact centre innovation and exceptional customer experience provided to leading European clients. Continue reading TTEC EMEA wins a Gold award at the European Contact Centre & Customer Service Awards 2021